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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.8
1,769 Reviews

1,769 Reviews of Rudy Luther Toyota - Service Center

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June 06, 2021

Austin was phenomenal as always!! Definitely my go to guy for service! He did a great job going over my inspection sheet and recommended what needs to be done for next service. Keep up the good work Austin! More

by NickyK.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thanks Nicky! Austin has been a great asset to our team, and we appreciate your review. We'll be sure to pass this along to Austin and our service managers. :) Have a great day!

June 06, 2021

First class operation. Service staff very courteous and knows its product. With pandemic over, can we go back to fresh cookies and popcorn in waiting room? More

by Jimmyj415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you, Jimmy! We're so glad you have enjoyed the cookies and popcorn. We will talk with our management team and see if we can bring back our old snacks (we love and miss them too)! Thank you again for your review and positive feedback about our service department. Have a great day. :)

June 05, 2021

Excellent customer service. The rep estimated that it would take an hour and it took 50 minutes. Clean and relatively quiet waiting area with complimentary wifi and water. More

by Mplsjen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you very much for your 5-star review! We hope that you visit us for any vehicle needs you have in the future. :)

June 03, 2021

Drop in visit without an appointment because of low tire pressure and ripped wiper blade. Was able to get tire patched and blades changed right away. Everyone was courteous and friendly. More

by dkh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names, but everyone was great!
Jun 10, 2021 -

Rudy Luther Toyota responded

Hi there! We'd like to thank you for your positive feedback about your last service visit. It's always a pleasure to assist you however we can. Have a wonderful day!

June 03, 2021

We have two Toyotas from Rudy Luther. Love the vehicles, love the service and attention given to us. Every time we come in for service, we are treated with respect and everyone is very friendly. Highly rec More

by pitufo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Beyer, Ryan Vernon
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you so much for your 5-star review, it is our pleasure to keep your vehicle in tip-top shape! Have a great day.

June 03, 2021

Always excellent customer service and technicians who thoroughly examine and take care of the details. All listen and explain repairs “in plain English” so that I understand what needs are necessary and More

by MarneZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Thai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Beyer, Shaun McDade
Jun 10, 2021 -

Rudy Luther Toyota responded

We're so happy to learn that you're pleased with your experience at our dealership! Reach out to us if there's anything else you need. :)

June 02, 2021

Misha and Rudy Luther as a whole has been fantastic to work with. Detail oriented, prompt, personable. I’ve appreciated my experience as it stands out. My experience started with a fantastic experience in More

by BMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misha Supica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thomas
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you so much! Dave and Misha are stellar RLT employees, we are very grateful to have them as a part of our amazing team. We always strive for fantastic service, and it sounds like we delivered. :) Thank you again for your review and recommendation!

June 01, 2021

Bad Customer service, for 40000k service I waited around 3 hours in the lobby, nobody updated me on the status! I checked in at 9:40 am and finally i got the care around 12.30pm, More

by mytoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rudy Luther Toyota responded

Hello! Thank you for your honest feedback, we appreciate hearing from you. I apologize for the long wait and miscommunication. We would like to research this a bit further. When you get a free moment, could you email us at info@rudyluthertoyota.com with your information? Thank you.

Jun 06, 2021 -

mytoyota responded

what info you need

Jun 07, 2021 -

Rudy Luther Toyota responded

A phone number or email to reach you at, to hear more about your experience. Please do not reply to this message with your contact information, as this is public. You can email us at info@rudyluthertoyota.com thank you!

June 01, 2021

Recalls items were taken care of in the time that was estimated, and all staff were clean and courteous. Waiting room options were nice as well. More

by nancyrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Michaud
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you, Nancy. We appreciate your positive feedback of your recent service visit, and we hope to see you again next time.

May 31, 2021

I brought my van in to have brakes and an oil change done. There were no rotors available so Kevin had them fix my old ones. Kevin matched the price I was quoted on the phone. Thanks Kevin! I had a More

by tsjohnson7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you very much for your feedback regarding the sticker, we will be sure to let managers know as it helps us to improve our processes moving forward. I will check and see if we could get one mailed out to you. Please email us with your contact info: info@rudyluthertoyota.com. Thank you again for your continued business!

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