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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.9
1,761 Reviews

1,761 Reviews of Rudy Luther Toyota - Service Center

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May 31, 2021

Bad Customer service, for 40000k service I waited around 3 hours in the lobby, nobody updated me on the status! I checked in at 9:40 am and finally i got the care around 12.30pm, More

by mytoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rudy Luther Toyota responded

Hello! Thank you for your honest feedback, we appreciate hearing from you. I apologize for the long wait and miscommunication. We would like to research this a bit further. When you get a free moment, could you email us at info@rudyluthertoyota.com with your information? Thank you.

Jun 05, 2021 -

mytoyota responded

what info you need

Jun 07, 2021 -

Rudy Luther Toyota responded

A phone number or email to reach you at, to hear more about your experience. Please do not reply to this message with your contact information, as this is public. You can email us at info@rudyluthertoyota.com thank you!

May 30, 2021

Rudy Luther Toyota provides high quality service, friendly staff and a high degree of workmanship in their service department. As a return customer, I have always been highly satisfied by their profe More

by Satisfiedcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny (Cashier)
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you very much for your positive review. Your continued loyalty is much appreciated and we look forward to assisting you again.

May 30, 2021

I am so grateful for the pick up and drop off service of my car. I am 10 miles out of the radius but your dealership has been so kind to help me out. Being widowed, I have no one to pick me up and bring me More

by Grateful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misha Supica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

It's our pleasure to assist!! Misha is so wonderful with our customers, we feel very blessed to have him here at RLT. We are happy to hear that we were able to take such great care of you and your vehicle, and we hope to see you in the future. :)

May 30, 2021

I brought my van in to have brakes and an oil change done. There were no rotors available so Kevin had them fix my old ones. Kevin matched the price I was quoted on the phone. Thanks Kevin! I had a More

by tsjohnson7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you very much for your feedback regarding the sticker, we will be sure to let managers know as it helps us to improve our processes moving forward. I will check and see if we could get one mailed out to you. Please email us with your contact info: info@rudyluthertoyota.com. Thank you again for your continued business!

May 29, 2021

They were on time, did my regularly scheduled maintenance, and I was in my way. Everyone was friendly and helpful. Blah blah blah blah blah More

by juliethelemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thanks, Julie! Have a great day.

May 28, 2021

Austin did a fantastic job friendly professional your service crew took care of my vehicle excellently thank you very much The dealership please clean off for beverages in a little bit of breakfast food More

by Ericbakerphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Rudy Luther Toyota responded

Thank you so much for your great review and honest feedback. We really appreciate it!

May 28, 2021

Everything went perfectly smooth, from my scheduling a service appointment, to getting a ride while my car was being worked on, to picking up my car when the work was finished.Very satisfied. More

by tricci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brodal, Ryan Vernon
May 28, 2021 -

tricci responded

Adding a good rating for you is becoming very a tiresome process.

May 28, 2021 -

Rudy Luther Toyota responded

We do appreciate your review and hope you have a safe and relaxing Memorial Day Weekend. :)

May 27, 2021

Friendly staff, and quick turn around.Clean and safe Friendly staff, and quick turn around. Clean and safe environment. Work was completed as promised.. The waiting room was comfortable with free cof More

by Twinsball
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Rudy Luther Toyota responded

We're so glad you enjoyed the facility and amenities. Thank you for sharing your experience with us, and thank you for your business!

May 27, 2021

I brought in my wife's RAV4 Hybrid for a recent recall service and they performed professionally well beyond my expectations. I was treated like a valued loyal customer. Kevin made sure I stayed informed More

by TL_MPLS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Rudy Luther Toyota responded

Thank you! We appreciate you!

May 27, 2021

They do a phenomenal job with regular maintenance and problematic issues that occur. They are friendly and take time to explain. They never push extra repairs and are very affordable. More

by Brickhousegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hassler, Ryan Vernon
May 28, 2021 -

Rudy Luther Toyota responded

So great to hear! Thank you for sharing your experience with us. We look forward to seeing you again!

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