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Rusnak BMW

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

April 16, 2020

The best! Caring, easy to work with!! Grateful for their help! I couldn’t feel more cared for. Renee is the best!!! I give her 5 stars!! More

by mikenmadie
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We will be sure to thank Renee for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

During the Covid-19 pandemic, I was relieved to know that Rusnak took safety and precautionary measures by picking up my car and leaving a loaner (2020 530e) for my use. My service advisor, Renee Norris is A More

by charne57
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for sharing your review. We will be sure to thank Renee, Scott, and the rest of the team for providing you with excellent service and accommodations. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

Recall work Prompt scheduling for recall work on new 330i and my car was picked up and delivered back at the end of the day. Excellent customer service.d More

by g.muramatsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 14, 2020

Excellent service very professional. Drivers were courteous and efficient. Service manager was responsive. The loaner car was nice and clean and the repair was completed on schedule. More

by Karelpmiller
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 15, 2020 -

Rusnak BMW responded

Karel, Thank you for taking the time to share your excellent experience with Renee! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 14, 2020

Renee Norris was amazing as always. The service department is wonderful and I would never go anywhere else for my vehicle. Thank you Rusnak BMW. More

by amybinv
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Report | Print
Apr 15, 2020 -

Rusnak BMW responded

Thank you for the great review. We will be sure to thank Renee for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 12, 2020

Great experience easy to work with was referred by Sam Straus I will recommend anyone I know to go to Rusnack I drove 2 1/2 hour from La Quinta More

by ShariHubbard
Recommend Dealer
Yes
Employees Worked With
Robert Rosas
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Apr 13, 2020 -

Rusnak BMW responded

Thank you for sharing your recommendation. We appreciate that you would make the drive out to work with us. Let us know if we can do anything else for you. We are here to help!

April 12, 2020

Just outstanding and seamless. From the time I spoke w mr crist to when I got my care the experiance was exceptional. I would rec to anyone. More

by Ah63
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Christ 5 stars, Amir Khansari
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Apr 13, 2020 -

Rusnak BMW responded

Thanks for sharing your outstanding and seamless experience! We really appreciate the recommendation. Let us know if we can assist again with anything else!

April 11, 2020

Renee Norris, Service Advisor is amazing! Takes the pain out of vehicle repair visits! Always cheerful and helpful. This recent visit during the COVID 19 issue was handled flawlessly and any concerns were More

by CaroleH
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 12, 2020 -

Rusnak BMW responded

Hi Carole, Thank you for taking a moment to share your amazing experience. The safety of our valued employees and guests is important to us. Let us know if we can assist you again with anything else. We are here to help!

April 07, 2020

Always good service and friendly. Been coming over for over 5 years and I their service is main reason we keep this brand. Will recommend always More

by sang
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 08, 2020 -

Rusnak BMW responded

Thank you for your business and wonderful comments about your visits! We really appreciate your loyalty. Please let us know if we can do anything else. We are always happy to help!

April 04, 2020

Did a great job fixing all the rattles that were driving me bananas. Very thorough. They really did a good job. Removed and replaced the door panels and now silent More

by Danshapiro211
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Report | Print
Apr 04, 2020 -

Rusnak BMW responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit.

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