Rusnak BMW

Great Both Victor and Jeff were great to deal with. Purchased 2 cars from them. Easy to complete both transactions. Cars were ready when promised and rea Both Victor and Jeff were great to deal with. Purchased 2 cars from them. Easy to complete both transactions. Cars were ready when promised and ready to go. More

Quick and Easy Drive it, agree on the price, do the paperwork and drive away. The overview of the vehicle with Richard explaining all the features of the i3 were ver Drive it, agree on the price, do the paperwork and drive away. The overview of the vehicle with Richard explaining all the features of the i3 were very helpful. More

BMW i3 Mor was very helpful throughout the entire process. The dealership is very nicely laid out, warm, and welcoming. Staff are all very friendly. Th Mor was very helpful throughout the entire process. The dealership is very nicely laid out, warm, and welcoming. Staff are all very friendly. That’s it. More

We purchased vehicles that we had in mind We were able to purchase vehicles that we had planned for with relative ease and the overall experience was great. Price was reasonable as well. Thank We were able to purchase vehicles that we had planned for with relative ease and the overall experience was great. Price was reasonable as well. Thank you More

Scott Smith was great! Leased 2 Audi’s from Rusnak Pasadena in the past. Called on a factory demo and spoke to Scott Smith. After speaking with him, felt confident that he w Leased 2 Audi’s from Rusnak Pasadena in the past. Called on a factory demo and spoke to Scott Smith. After speaking with him, felt confident that he would be professional and make the drive from Tustin worth it. We have the worlds #1 in sales Crevier BMW 6 miles away but chose to drive 90 miles. There are 3 areas that prevented me from only giving 4 stars and almost made me give 3. If it wasn’t for Scott’s professionalism, I would have given 3 stars. 1. Finance was overly aggressive and began to change her demeanor when declining the extras. Repeatedly repeating herself as if it was necessary to do as she says. 2. The 2 people that helped us go over the car didn’t really help and didnt know much. 3. The car wasnt prepped well for delivery to the customer, me. White wax residue was still in between many, many of the seams all over the exterior of the vehicle. More

Excellent service from Art Simcox Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall, a very positive service experience compared to the negative sales experience of the 435I convertible. More

Need to notify when service employee is out sick I made my appointment with Robert Hull as I always do, only to show up, sit at his station for 10 minutes, before I asked the service guy beside him, I made my appointment with Robert Hull as I always do, only to show up, sit at his station for 10 minutes, before I asked the service guy beside him, if Robert was in. Turns out, he wasn't. Why wasn't I contacted? Ironically, I had gotten a text from BMW saying that my appointment was confirmed. They were super busy and no one wanted to take me, so I left. I made another appt for Thursday, got the confirmation text, but called this time to find that Robert was still out. You need to fix this system! This time I got them to assign me to someone else, who had no idea I was assigned to him when I arrived. Again, you need to notify the client when someone is out sick. More

GOOD EXPERIENCE Having service at Rusnak BMW is always a pleasure. They do what's needed and have it ready when they say it will be done. Service manager is always po Having service at Rusnak BMW is always a pleasure. They do what's needed and have it ready when they say it will be done. Service manager is always polite and gracious. More

Top of the line service! I purchased my new BMW740i through the internet. The experience was very professional without any sales pressure. All the paper work was completed eit I purchased my new BMW740i through the internet. The experience was very professional without any sales pressure. All the paper work was completed either on-line or quickly at Rusnark BMW without waiting prolonged hours. MY new car was waiting for me and ready to go. The review of the new items was very comprehensive. I would highly recommend this dealership. More

Good service Service is always fast and efficient. Went in for air bag replacement and was out in under an hour. Mike Powell is my service advisor and it is alway Service is always fast and efficient. Went in for air bag replacement and was out in under an hour. Mike Powell is my service advisor and it is always a pleasure to work with him. More