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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

August 04, 2017

Stellar treatment - consistently! Robert Hull is nothing short of amazing - personable, focused, efficient, knowledgeable, and honest! Given that the dealership is about a 20 minute d More

by BWM#6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Aug 14, 2017 -

Rusnak BMW responded

We can't thank you enough for your business, and this wonderful review! We look forward to providing more great customer service in the near future. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

August 04, 2017

Excellent service department Mike in the service department is great! He listened to all my concerns and set me up with a loaner. I received a text when my car was ready to be pic More

by Tennisfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Aug 14, 2017 -

Rusnak BMW responded

Thank you for recognizing Mike and thank you for trusting Rusnak BMW with your vehicle servicing needs. I am happy to know you enjoyed a smooth and seamless experience. -Al LeMoine., General Manager

July 28, 2017

BMW purchase Received excellent service from Jeff Kaltman. Have been dealing with him for many car purchases. Always a please to work with. My main reason for pur More

by steve s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2017 -

Rusnak BMW responded

Thank you for this excellent review, and thank you for recognizing our team member, Jeff! I am happy to hear that he has provided consistent and professional customer service throughout your purchasing experiences. Enjoy your new vehicle! -Al LeMoine., General Manager

July 27, 2017

Hamid is amazing Hamid will continue to be our go to guy for vehicle now and in the future. He is honest and friendly. The service providdd is always amazing. More

by Jdub805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid
Aug 08, 2017 -

Rusnak BMW responded

Thank you for the great feedback, and thank you for recognizing Hamid! We look forward to working with you in the future. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

July 26, 2017

Very Satisfied! I came into the dealership only looking to compare against another brand that I had intended to buy. However, when I saw the executive demo offering, More

by RobertS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mor Milo
Aug 08, 2017 -

Rusnak BMW responded

Robert, I am glad to hear that you enjoyed a great experience with our team member, Mor! Thank you for recommending Mor and Rusnak BMW to friends and family. We hope you love your new vehicle! -Al LeMoine., General Manager

July 23, 2017

Quick Turnaround on Installation of Replacement Part Scheduled a service appointment with Rusnak BMW to repair the door on an interior storage compartment. Days before the appointment I was contacted by More

by TopDown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jul 26, 2017 -

Rusnak BMW responded

So glad to hear that Mike made this repair as quick and as easy as possible. Thank you for this terrific review. We look forward to serving you in the future. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

July 23, 2017

Engine running roughly Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours. More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Rusnak BMW responded

Dave, Thank you for your compliments to Art, and thank you for this great review! We appreciate your business! -Al LeMoine., General Manager

July 20, 2017

Headlight Replacement Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and More

by Shamu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Rusnak BMW responded

Thank you for the excellent review. I am happy to know that Art did a great job with your vehicle and your overall experience. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

July 18, 2017

First Time Service We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. More

by Ray Montague
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jul 26, 2017 -

Rusnak BMW responded

Ray, I am happy to hear that you had a great initial experience with the Rusnak BMW Service department. We look forward to working with you again. -Al LeMoine., General Manager

July 15, 2017

Service Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jul 26, 2017 -

Rusnak BMW responded

I am so happy to hear about your excellent Service experience with Bob. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

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