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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

June 04, 2016

Great Service Rusnack BMW and Art service I received was excellent. I was very happy. Art explained everything thoroughly. Customer service was fantastic. Thank you More

by Catsy67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Rusnak BMW responded

Thank you for the excellent review, and thank you for recognizing Art! We look forward to working with you in the future! -Al LeMoine, General Manager

May 31, 2016

Rusnak BMW Service Review Servicing our car at Rusnak BMW continues to be a true pleasure and we highly recommend this dealership across the board, from the car purchasing expe More

by Stefano Borzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 09, 2016 -

Rusnak BMW responded

Stefano, I am happy to hear that you have enjoyed all aspects of your experiences with us! Thank you for the great review, and thank you for continuing to choose Rusnak BMW! -Al LeMoine., General Manager

May 26, 2016

They were meticulous in their approach Bob Martin was great - and was interested in any issues that I had, how ever small. This is the way anyone would want to be treated when servicing th More

by sharonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jun 09, 2016 -

Rusnak BMW responded

Sharonn, I am happy that Bob provided excellent customer service during your visit! Thank you for the great review, and thank you for choosing Rusnak BMW!-Al LeMoine., General Manager

May 23, 2016

Great service Renee was ready for me right when I came in, we took care of the paperwork in a few minutes and then I settled in and used the free Wi-Fi connection s More

by Ron1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 09, 2016 -

Rusnak BMW responded

Ron, I am happy that you received prompt and attentive customer service from Renee! Thank you for the great review!-Al LeMoine., General Manager

May 19, 2016

Great service So easy to work with. Always in time with service. This is my third car from this dealership. Very friendly staff. Professional finance team. Will buy More

by Linus123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Hull
May 31, 2016 -

Rusnak BMW responded

I am pleased to learn that you have enjoyed experiences with our Sales and Service departments. We look forward to working with you in the future. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

May 18, 2016

Great buying experience with George Lampos! I had a great experience buying a M4 with George Lampos! He delivered everything as promised and the whole transaction was super quick. I will defin More

by CaliFrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Lampos
May 31, 2016 -

Rusnak BMW responded

Thank you for choosing Rusnak BMW, and thank you for the fantastic review! I am happy to hear that George provided excellent customer service during your purchasing experience. We hope you love your BMW M4.-Al LeMoine., General Manager

May 18, 2016

Great service and easy to deal with Andrew was great, easy to work with, patient and helpful. Could not have asked for a better experience. Service has been helpful and honest in the pas More

by Naugahyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Turner
May 31, 2016 -

Rusnak BMW responded

Thank you for the fantastic review and thank you for recognzing Andrew. I am happy that you have enjoyed your Sales and Service experiences! We look forward to working with you in the future. -Al LeMoine., General Manager

May 17, 2016

All around great experience buying a car at Rusnak. We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and re More

by Travis Marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude Cantin
May 31, 2016 -

Rusnak BMW responded

Travis, thank you for the great review, and thank you for recognizing Claude. I am gald to hear that he was helpful, responseive and pleasant to work with. Thank you for choosing to work with us! -Al LeMoine., General Manager

May 12, 2016

Scratch marks on bumper after car returned Took my car in for service and noticed the bumper clear coat peeling off when I got the car back. Notified the service person and claimed it must hav More

by abe
Recommend Dealer
No
Employees Worked With
emailed service manager, Renee Norris
May 10, 2016

It's all about the people. Art Simcox is the best! I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for More

by Lynette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2016 -

Rusnak BMW responded

Lynette, I am glad that Art Simcox has provided friendly, professional, and thorough customer service. Thank you for recognizing him. He will enjoy reading your kind words. Al LeMoine., General Manager

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