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Rusnak BMW
Thousand Oaks, CA
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 900 reviews
June 04, 2016
Great Service Rusnack BMW and Art service I received was excellent. I was very happy. Art explained everything thoroughly. Customer service was fantastic. Thank you Rusnack BMW and Art service I received was excellent. I was very happy. Art explained everything thoroughly. Customer service was fantastic. Thank you for the great service. More
by Catsy67
Employees Worked With
May 31, 2016
Rusnak BMW Service Review Servicing our car at Rusnak BMW continues to be a true pleasure and we highly recommend this dealership across the board, from the car purchasing expe Servicing our car at Rusnak BMW continues to be a true pleasure and we highly recommend this dealership across the board, from the car purchasing experience to financing and servicing of the vehicle. Overall great staff and excellent service. More
by Stefano Borzone
Employees Worked With
Renee Norris
May 26, 2016
They were meticulous in their approach Bob Martin was great - and was interested in any issues that I had, how ever small. This is the way anyone would want to be treated when servicing th Bob Martin was great - and was interested in any issues that I had, how ever small. This is the way anyone would want to be treated when servicing their car! More
by sharonn
Employees Worked With
Robert Martin
May 23, 2016
Great service Renee was ready for me right when I came in, we took care of the paperwork in a few minutes and then I settled in and used the free Wi-Fi connection s Renee was ready for me right when I came in, we took care of the paperwork in a few minutes and then I settled in and used the free Wi-Fi connection so I could VPN to work. More
by Ron1234
Employees Worked With
Renee Norris
May 19, 2016
Great service So easy to work with. Always in time with service. This is my third car from this dealership. Very friendly staff. Professional finance team. Will buy So easy to work with. Always in time with service. This is my third car from this dealership. Very friendly staff. Professional finance team. Will buy from this dealership again. More
by Linus123
May 18, 2016
Great buying experience with George Lampos! I had a great experience buying a M4 with George Lampos! He delivered everything as promised and the whole transaction was super quick. I will defin I had a great experience buying a M4 with George Lampos! He delivered everything as promised and the whole transaction was super quick. I will definitely recommend George to my friends and family. More
by CaliFrank
Employees Worked With
George Lampos
May 18, 2016
Great service and easy to deal with Andrew was great, easy to work with, patient and helpful. Could not have asked for a better experience. Service has been helpful and honest in the pas Andrew was great, easy to work with, patient and helpful. Could not have asked for a better experience. Service has been helpful and honest in the past and now sales has earned my future business as well. More
by Naugahyde
Employees Worked With
Andrew Turner
May 17, 2016
All around great experience buying a car at Rusnak. We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and re We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and responsive throughout, without being overly pushy. He went above and beyond to answer questions honestly and guide us through the process. Highly recommended! More
by Travis Marshall
Employees Worked With
Claude Cantin
May 12, 2016
Scratch marks on bumper after car returned Took my car in for service and noticed the bumper clear coat peeling off when I got the car back. Notified the service person and claimed it must hav Took my car in for service and noticed the bumper clear coat peeling off when I got the car back. Notified the service person and claimed it must have happened when I was driving. I informed that she did a walk around when they received the car and nothing was noted. Took it to paint guy who told me it could have been as a result of aggressive buffing while cleaning the car. I have yet to receive a call back or email from the service manager. Nobody takes responsibility for their actions any more....they didn't even bother to check what happened. They were just quick to blame somebody else....me. More
by abe
Employees Worked With
emailed service manager, Renee Norris
May 10, 2016
It's all about the people. Art Simcox is the best! I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for "Recalls"....I think having to do with the diesel component. And now there is apparently something wrong with the air bags. I've owned over a dozen cars since I started driving 30+ yrs ago, and as much as I love this car, it has been very difficult and expensive to keep up with and I feel a bit as if BMW has not stood behind its product. I take meticulous care of this car and have had all my maintenance done at a BMW dealership. That said, Art Simcox, has been a breath of fresh air. He is always cheerful, helped me deal with a "defect" of an internal tank, that I believe has been defective since I bought the car. He's the first person that helped me figure it out. He's also the first person that showed me how to look up maintenance notes on my own within the car. I will stay with BMW Westlake because of Art. More
by Lynette
Employees Worked With
