Rusnak BMW

BMW Repair With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems th With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems that were taken care of at the time. Glad to be put into a loaner vehicle in the meantime. More

Consistent, excellent service by Renee Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy h Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy holidays!! More

Mark Weisberg Mark, awesome! Humor, patience, knowledge and expertise made our experience one that will undoubtedly be repeated in three years when we lease our nex Mark, awesome! Humor, patience, knowledge and expertise made our experience one that will undoubtedly be repeated in three years when we lease our next BMW. More

Excellent- Thanks to Art Simcox When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on. When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on. More

Art is always on top of things. A pleasure to work with him. He has always been professional and friendly. I trust him with my M6. He has always been professional and friendly. I trust him with my M6. More

Great Service Experience At Rusnak Courtesy of Art Simcox I switched to Rusnak from Bob Smith BMW after a horrible service experience where they told me my 2006 X3 was dead and they tried to sell me a new car I switched to Rusnak from Bob Smith BMW after a horrible service experience where they told me my 2006 X3 was dead and they tried to sell me a new car -- and then never apologized for this huge mistake. So I switched off to Rusnak and had the pleasure of getting Art Simcox as my service rep. Art is nothing short of terrific. He's a caring professional who keeps me on top of the progress of my car every step of the way. Thanks Art for all that you do! -- Joel More

The service department always works flawless! Services and repairs in my experience are well done. Renee is always very friendly, professional and responsive. I put a lot of miles on my car and t Services and repairs in my experience are well done. Renee is always very friendly, professional and responsive. I put a lot of miles on my car and the car maintenance provided did help me to get through these miles without problems. More

Amazingly Easy I got the contact for Rusnak BMW through the Costco Auto program. From the first communication to the last minute before I drove off, Roger Carroll a I got the contact for Rusnak BMW through the Costco Auto program. From the first communication to the last minute before I drove off, Roger Carroll and the rest of the people at Rusnak were considerate, friendly, honest, and straightforward. I never felt pressured and I always felt that I was being given the best treatment. They did not have the exact car I wanted, so Roger ordered it for me and told me how long it would take to get to them. He was exactly right on his estimate. When I arrived on the day to finalize the deal, the car was ready to go. Even though the dealership was very busy, Roger was attentive and we got through the process fairly quickly. For a really good price, I got a beautiful car and left feeling like I had made a good deal. Thanks to Roger, his assistant (Mahsa?), and everyone else at Rusnak for a perfect car-buying experience! More

36,000 mile service Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recomme Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recommend to friends and family. More

Prompt, Courteous, and Competent Service I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department beca I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department because I was pretty happy with the salesman (Mark Weisberg) and the service writer (Bob Martin) was pleasant and seemed competent. More