Rusnak BMW

It's all about the people. Art Simcox is the best! I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for I've been really frustrated with all the repairs that have been required for my vehicle since I bought it. It has been called back several times for "Recalls"....I think having to do with the diesel component. And now there is apparently something wrong with the air bags. I've owned over a dozen cars since I started driving 30+ yrs ago, and as much as I love this car, it has been very difficult and expensive to keep up with and I feel a bit as if BMW has not stood behind its product. I take meticulous care of this car and have had all my maintenance done at a BMW dealership. That said, Art Simcox, has been a breath of fresh air. He is always cheerful, helped me deal with a "defect" of an internal tank, that I believe has been defective since I bought the car. He's the first person that helped me figure it out. He's also the first person that showed me how to look up maintenance notes on my own within the car. I will stay with BMW Westlake because of Art. More

2016 X1 Lease I have leased a number of vehicles through Roger Carroll at Rusnak and continue to have an excellent experience. Roger is professional, knowledgeable I have leased a number of vehicles through Roger Carroll at Rusnak and continue to have an excellent experience. Roger is professional, knowledgeable and highly responsive. I would strongly recommend dealing with Roger for your next purchase or lease. More

Excellent Experience I had been looking for a new 2016 328i for several months and was assisted throughout the process by Jeff and Darren of Rusnak. They helped me find th I had been looking for a new 2016 328i for several months and was assisted throughout the process by Jeff and Darren of Rusnak. They helped me find the car I wanted after several test drives and made the buying process very easy. Will be purchasing again from Rusnak! More

Service was great; Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when you are rushing to go to work. More

Great Service Bob was awesome, he was with me entirely the whole day helping me decide on the right vehicle for me, great customer service, would absolutely recomme Bob was awesome, he was with me entirely the whole day helping me decide on the right vehicle for me, great customer service, would absolutely recommend him to anyone looking for a BMW. More

Service for Engine Issue Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced h Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced here More

Excellent Service review From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to explain all that was done and why. When the car was delivered, the cleanest of any car wash I've ever had; almost like a detail, more than a wash. After multiple experiences at Rusnak, am very happy and satisfied with all my requests and needs. More

BMW 428i 2016 Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :) Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :) More

Great Experience! I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was g I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was given an accurate ETA for my order and kept informed of its progress. Excellent experience! More