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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

May 05, 2016

Excellent Experience I had been looking for a new 2016 328i for several months and was assisted throughout the process by Jeff and Darren of Rusnak. They helped me find th More

by Evan51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016 -

Rusnak BMW responded

Evan, I am glad that you found the perfect 2016 BMW 328i with the assistance of Jeff and Darren. Thank you for the great review. We look forward to working with you in the future! - Al LeMoine., General Manager

May 05, 2016

2016 X1 Lease I have leased a number of vehicles through Roger Carroll at Rusnak and continue to have an excellent experience. Roger is professional, knowledgeable More

by Chuckm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016 -

Rusnak BMW responded

Thank you for the great review. I am glad that Roger provides excellent and prompt customer service. Thank you for choosing Rusnak BMW, adn thank you in advance for recommending us to family and friends.- Al LeMoine., General Manager

April 28, 2016

Service was great; Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when More

by naseerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harlan Sacks
May 09, 2016 -

Rusnak BMW responded

Thank you for the great review and for recognizing Harlan. I apologize that it took some time to retrieve your vehicle from valet. We will use your feedback to improve our dealership. Thank you for choosing Rusnak BMW! - Al LeMoine., General Manager

April 23, 2016

Great Service Bob was awesome, he was with me entirely the whole day helping me decide on the right vehicle for me, great customer service, would absolutely recomme More

by Pat Leff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
May 02, 2016 -

Rusnak BMW responded

Pat, Thank you for the great review and for recognizing Bob. I am happy to hear that he helped you select the right vehicle! Thank you for choosing us, and enjoy your new BMW! - Al LeMoine., General Manager

April 10, 2016

Service for Engine Issue Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced h More

by Andrew H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Rusnak BMW responded

Andrew I am glad you received excellent customer service during your visit. Thank you for recognizing Art, and for the fantastic review. - Al LeMoine., General Manager

April 10, 2016

Excellent Service review From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to More

by Newt's experience
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Rusnak BMW responded

I am so happy that your entire service experience was exceptional! Thank you for recognizing Art, and for the fantastic review. Enjoy your (squeaky clean) car! We look forward to working with you in the future. - Al LeMoine., General Manager

April 10, 2016

BMW 428i 2016 Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :) More

by Lord Grey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Sebring
Apr 15, 2016 -

Rusnak BMW responded

I am so glad you received the "best customer service ever," from Drew! This is such a great compliment. Thank you for choosing Rusnak BMW, and thank you in advance for recommending us to your friends. Enjoy your new ride! - Al LeMoine., General Manager

March 31, 2016

Great Experience! I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was g More

by Ana Carolina Pratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2016 -

Rusnak BMW responded

Ana, I am so happy to learn that you received prompt and professional customer service during your visit. Thank you for recognizing Jeff. I am glad that he helped you order your dream car. Enjoy your beautiful new car! Thank you for choosing Rusnak BMW.- Al LeMoine., General Manager

March 31, 2016

Excellent Customer Experience!! Scott Smith was a professional in all aspects of my purchase. I have purchased multiple vehicles in the past and won't go to another BMW dealership be More

by K & T Cano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Lee, Mehran Forutan, Scott Smith
Apr 06, 2016 -

Rusnak BMW responded

Thank you for the wonderful review and for recognizing Scott. I am so pleased that he was professional and knowledgeable throughout your purchasing experience. Thank you for choosing us, and we hope you love your new car! - Al LeMoine., General Manager

March 30, 2016

Courteous and professional I wen't in to Rusnak as a new BMW owner and all my questions and concerns were answered. Thank you Renee! High end coffee machine, pastries and a frie More

by alexander lukashenko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 06, 2016 -

Rusnak BMW responded

Alexander, thank you for the great review. I am happy that you had a pleasant overall experience during your visit! Thank you for choosing us, and for recognizing Renee!- Al LeMoine., General Manager

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