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Rusnak BMW
Thousand Oaks, CA
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 900 reviews
September 09, 2015
Amazing experience I recently purchased a used 2013 335i convertible from Rusnak, the process was incredibility smooth. A couple of days before I had a live chat sess I recently purchased a used 2013 335i convertible from Rusnak, the process was incredibility smooth. A couple of days before I had a live chat session. All my questions were answered and the next day I was put in touch with Claude. He ensure he understood what type of BMWs I was interested in. We narrowed it down to leasing a 2015 2 series or purchasing the used 2013 3 series. After a couple of emails back and fourth I decided I was more interested in purchasing the 3 series. The day of my appointment, the 3 series was ready for me to test drive. Claude had all the pertinent information ready (e.g., milage, warranty, what was replaced, etc.). It was such and easy transaction because of the wonderful BMW warranty. In addition, the financial process was equally as smooth. All my questions were answered, payments over 5 years vs 7 years. The difference in putting $8,000 down vs $5,000. I loved there was no oversell for additional warranties, or tire insurance. Claude even followed up via text the next day and an email a couple of days later. I have to say the most amazing part of my experience was Claude giving me the pink Rusnak license plate out of his office. This was the first car I have purchased on my own (without a co-signer) so I now proudly display the pink Rusnak license plate on my leopard bulletin board at work. Claude and everyone at Rusnak went above and beyond to make my buying experience amazing. I completely recommend Rusnak and specifically Claude. I live in Santa Monica and I would drive to West Lake to purchase another BMW from Claude, it was an easy and exciting of an experience. More
by JeanaPassy
Employees Worked With
Claude Cantin
September 04, 2015
Last Min Issue They are far the best Service Department I have ever had to deal with and by far the Best Customer Service each time i have gone in. They are far the best Service Department I have ever had to deal with and by far the Best Customer Service each time i have gone in. More
by christinague
Employees Worked With
Michael Powell
September 04, 2015
Bought the car through a broker, but he got it from you. Lovely woman came to my house to set everything up. She was great! I asked to be scheduled with one of your guys. Came out last weekend for a lesson. Lovely woman came to my house to set everything up. She was great! I asked to be scheduled with one of your guys. Came out last weekend for a lesson. Car is amazing. Very happy. (My sixth BMW). More
by Andrea
Employees Worked With
Brandon- genius guy
August 31, 2015
Outstanding customer service by Ken and Roger Carrol every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to the Dealership couldn't have been more professional. More
by headman
Employees Worked With
August 23, 2015
Excellent from beginning to end. Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was effortless and so was the trade in of my car. More
by X1
August 22, 2015
BMW service Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. More
by pete123
Employees Worked With
Robert Martin
August 21, 2015
oil change Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Mor Milo. More
by potrillorm
Employees Worked With
Mor Milo, Robert Hull
August 20, 2015
I can always count on Rusnak BMW for the best service . Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased h Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased here and will purchase my next BMW here as well. My service rep Robert is the best. I know when I take my car in he will fix any problems that may appear. Thank you Rusnak More
by Dodgermarc
Employees Worked With
Robert Hull
August 20, 2015
Exceptional service I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking care of my 328i. More
by Pamela123
Employees Worked With
Scott Smith, Robert Hull
August 20, 2015
Excellent professional Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price. Would definitely come back for another one. More
by Jayden2010
