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Rusnak BMW - Service Center

Thousand Oaks, CA

4.0
389 Reviews

389 Reviews of Rusnak BMW - Service Center

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April 26, 2020

Very accommodating. Walked right in got help right away very friendly service rep. My car was done within the time they said, and everything done perfectly. With the current situation there did a great jo More

by Pyudovin
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Apr 26, 2020 -

Rusnak BMW responded

We always want all visits to go as perfectly and smoothly as possible. Thanks for taking some time to give us your feedback about your experience. Let us know if we can do anything else for you. We are here to help!

April 25, 2020

Rusnak BMW has been outstanding in every way. Recently I had to have a regular service & they were Easy to work with, very accommodating and efficient , More

by Malibu Lu
Recommend Dealer
Yes
Employees Worked With
Daphne, Renee Norris
April 25, 2020

Mike Powell is a good listener and always helpful. We love working with him. Buying a car from Mickey Bell is such a wonderful experience. More

by gmurthy729
Recommend Dealer
Yes
Employees Worked With
Mickey Belt, Michael Powell
Apr 26, 2020 -

Rusnak BMW responded

Mike, Thank you for taking the time to share your wonderful experience working with Michael and Mickey. Our team members will be so happy to know of your satisfaction. Please feel free to reach out if we can help you with anything else!

April 24, 2020

Mike is always helpful and provide genuine care. He always goes above and beyond. Mike always makes the experience and process very efficient. Thank you Mike. Evan Razzaque. More

by Evanrazzaque
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Apr 25, 2020 -

Rusnak BMW responded

Thank you for the great review, Evan. We will be sure to thank Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 23, 2020

Service was great quality by Jasmin Mojica. I did my oil change with her. It was very fast, and she was kind and very professional in her work. More

by 1004.boy
Recommend Dealer
Yes
Employees Worked With
Jasmin Mojica
Apr 23, 2020 -

Rusnak BMW responded

Thank you for the kind words! We're happy to hear Jasmin met your needs and we'll be sure to pass along the compliment. We hope to see you again in the future!

April 20, 2020

I have my BMW serviced here several times. Outstanding service. Great communication on what was found during the maintenance, and the cost to fix it. Thank you for the military discount. Overall GREAT CUS More

by calisurf805
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 21, 2020 -

Rusnak BMW responded

Thank you so much for taking the time to give us your thoughts about our level of customer service! We are always happy to do what we can to help. Please have a great day!

April 17, 2020

Great idea to come out and pick up my car for service, really appreciate the effort and service was excellent! Thank you for your help! More

by Eric
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martin, Renee Norris, Michael Powell, Christie Rutherford
Apr 18, 2020 -

Rusnak BMW responded

Thank you for taking the time to share your excellent feedback for our team members. We are always happy to do what we can to be of assistance. We are here to help if you need anything else, Eric!

April 16, 2020

Recall work Prompt scheduling for recall work on new 330i and my car was picked up and delivered back at the end of the day. Excellent customer service.d More

by g.muramatsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

The best! Caring, easy to work with!! Grateful for their help! I couldn’t feel more cared for. Renee is the best!!! I give her 5 stars!! More

by mikenmadie
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We will be sure to thank Renee for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

During the Covid-19 pandemic, I was relieved to know that Rusnak took safety and precautionary measures by picking up my car and leaving a loaner (2020 530e) for my use. My service advisor, Renee Norris is A More

by charne57
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
Apr 17, 2020 -

Rusnak BMW responded

Thank you for sharing your review. We will be sure to thank Renee, Scott, and the rest of the team for providing you with excellent service and accommodations. Let us know if there is anything else we can help you with. We look forward to working with you again.

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