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Rusnak Volvo Cars

Pasadena, CA

4.9
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,332 reviews

March 22, 2019

Once Again Fast Diagnosis, Repair & Excellent Service Na'eem Adams, Rusnak Volvo service advisor, has consistently provided excellent service over the years. He listened to my concerns and made sure that More

by D. DeBruhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hello, thank you for your kind words on this review! We're so happy we were able to help you out! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! - Sally Smeed, General Manager

March 22, 2019

Anthony My service adviser Anthony is awesome. He works with me and I will usually wait for routine service and he makes sure my car is done within a few hour More

by SCOTTYMORALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day! - Sally Smeed, General Manager

March 22, 2019

I thought it was excellent Two days later after having break work done then volvo is advertising discounts on brakes 4 days after service my lights and warning is saying to c More

by MCKELVEY.BECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at (626) 714-3160 so we may identify ways to improve your experience. - Sally S., General Manager

March 18, 2019

Na’em always does a wonderful job with my car, concerns and, Rusnak service advisor and technicians always do a wonderful job. They address concerns or problems, advise and correct to perfection. Great place top More

by VINOUSHKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanette and Sue
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hello, thank you for your kind words on this review! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! - Sally Smeed, General Manager

March 18, 2019

disappointed Within 20 minutes of leaving my indicator lights went off. My fog light is out. No one replaced it. Very disappointed. Despite advice from Volvo, my i More

by JOELZ725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Gilliand
Apr 18, 2019 -

Rusnak Volvo Cars responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (626) 714-3160 so we can work towards a resolution. We look forward to hearing from you. - Sally S., General Manager

March 18, 2019

A+ dealership Great all around. Patrick feels like a friend who happens to be selling you a car! Highly recommend Rusnak Volvo. Just got my second car there, and lo More

by ANNEYHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day! - Sally Smeed, General Manager

March 18, 2019

New car purchase Very smooth and easy transaction. Nice personal. Very very satisfied with the service and sales. I will definitely recommend everyone this dealer More

by Phountik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Eshak, Clide Abraamyan
Mar 28, 2019 -

Rusnak Volvo Cars responded

Hello, thank you for your kind words on this review! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! - Sally Smeed, General Manager

March 15, 2019

Volvo xc40 r design Communication with the dealer was good. Presentation of the vehicle upon delivery was poor. Delivered outside near the other vehicles in for service a More

by Dazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meena Daoud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Apr 18, 2019 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave a review. We appreciate all feedback. We are pleased to hear you are happy with the communication and will make to take your other points into consideration as well. Thank you.

March 14, 2019

Great experience with Rusnak! I had a wonderful experience leasing my new XC60. Christine L. was incredibly helpful with finding the perfect model. She went out of her way to ensur More

by JOSHUA.MALEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hello there, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 13, 2019

Great Service!! Fast and accurate diagnosis of the problems I was experiencing. Naeem did an excellent job in keeping me informed and status report to the repairs don More

by kef23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Rusnak Volvo Cars responded

Hi there, thank you; we appreciate your feedback! We're looking forward to your next visit with us!

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