Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusnak Volvo Cars
Pasadena, CA
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,332 reviews
May 02, 2023
Christine was super helpful in getting us familiar with the cars features and sharing some good tips. She made the paperwork process very quick but we never felt rushed or pressured. A great experience! the cars features and sharing some good tips. She made the paperwork process very quick but we never felt rushed or pressured. A great experience! More
by jakobbarnett
Employees Worked With
April 16, 2023
Rusnak Volvo always provides great customer service and great prices. Their sales reps are knowledgeable and professional. great prices. Their sales reps are knowledgeable and professional. More
by J
April 01, 2023
This dealership has treated me fantastic and well for the last eight years. I am extremely happy with the quality of service, the selection, and the professionalism of the employees. last eight years. I am extremely happy with the quality of service, the selection, and the professionalism of the employees. More
by carlos
Employees Worked With
March 31, 2023
Always providing great service and I love the waiting area! And they have new coffee machine too 😂 area! And they have new coffee machine too 😂 More
by tinetine625
March 28, 2023
I had a very disappointing service experience with Rusnak Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which di Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which did not fix the problem. When I pointed that out, the technician tried to convince me that it was fixed, even though I could see that the problem, though slightly changed, was still there. Sloppy work. Details: A problem developed in the infotainment system which affected the radio, the heater/air conditioner, and the door locks. Things suddenly started acting weird. On the advice of an independent repair shop who thought a software upgrade MIGHT be needed, I went to Rusnak. They charged me for diagnosis and the software upgrade. After I saw that the problems were still there, I returned to the independent shop and asked them to look into it. They quickly saw that a control module had been damaged by a spill. Rusnak's "diagnosis" did not see this. The independent shop replaced the the module, updated the software, and the problem was fixed. Also, the independent shop did the module replacement, including labor, for less than half the price that Rusnak had quoted me for the replacement parts alone. I will never go near Rusnak Volvo again. After a discussion with the service manager, Rusnak did refund me half of the diagnosis charge. With the poor quality of their work and the attempted snow job by the technician, I deserved a full refund. More
by evons
Employees Worked With
Chris ?
February 17, 2023
Everyone is very nice and willing to help. The dealership itself is open concept and feels very open and airy. The dealership itself is open concept and feels very open and airy. More
by Meganks.vo
Employees Worked With
January 31, 2023
Adimika and Rusnak worked a wonderful deal for me to continue as a Volvo customer. I'm am very appreciative. continue as a Volvo customer. I'm am very appreciative. More
by Spiritssol
