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Rusnak Volvo Cars

Pasadena, CA

4.9
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,332 reviews

January 08, 2020

Since I am not local, the entire transaction was done via phone. Patrick was helpful during the sales process and responded as quickly as he was able. Patrick was able to arrange delivery quickly as well More

by TRAVIS.CORING
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Rusnak Volvo Cars responded

Travis, Thank you for sharing your feedback. We're glad that Patrick was so helpful, but we're disappointed to hear that your vehicle's condition didn't meet your expectations. We would appreciate a chance to discuss this with you further so we can work on fixing anything that went wrong. Please contact me at your convenience. Thank you! Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

January 03, 2020

Worst experience ever The Ephram and the finance lady were the only bright spots. They could not locate the car or the key, I should have taken that as a sign. The 2018 veh More

by amsm70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Folsom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes
Jan 18, 2020 -

Rusnak Volvo Cars responded

Hello, I regret to learn of any disappointment that did not meet your expectations and I'd like the opportunity to connect with you further about your experience. Please reach out to me when you have a moment to share further feedback about what happened. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

January 02, 2020

Thanks Verletta great working with you on getting our new XC40. She helped with the buying process all remotely as we reserved the car a month in advance. Did most of the negotiations ahead of time and then More

by simonp
Recommend Dealer
Yes
Employees Worked With
Verletta Massey
Jan 14, 2020 -

Rusnak Volvo Cars responded

Thank you for your review, Simon! We'll let Verletta know to keep up the great work. Congratulations on your new Volvo XC40; please let us know if there's anything else we can do for you!

December 31, 2019

Great experience at Rusnak Volvo This is the fourth Volvo I have purchased from Rusnak. Great dealership experience. All aspects of the car buying experience were top notch. Look f More

by wellsxfive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loura Saleh
Jan 20, 2020 -

Rusnak Volvo Cars responded

Hi there, thanks for the great review! We hope to see you again! Congratulations on your new vehicle!

December 30, 2019

Wonderful Customer Service My service advisor, Michael, was absolutely fantastic. He goes out of his way to serve customers and to ensure a positive experience. He was fair, hon More

by DAVIDPAVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael
Jan 20, 2020 -

Rusnak Volvo Cars responded

Hi there, thanks for the great review! We can't wait to share your compliments with Michael and our team. Come and see us again!

December 29, 2019

First time visit Michael was really awesome and very accommodating. He attended to me right away. Explained every thing about the service that will be done to the car. More

by CEP_CONSULTING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Jan 20, 2020 -

Rusnak Volvo Cars responded

Hi there, we appreciate your kind words with Michael! We're here anytime you need help!

December 28, 2019

Great Customer Service Loura Saleh was our sales representative and she went out of her way, above and beyond, to make sure we got just the right XC 90 and that we got a ver More

by Daniel Timmons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loura Saleh
Jan 20, 2020 -

Rusnak Volvo Cars responded

Hi Daniel, thank you so much for the great review! We're glad to know Loura has given you excellent service. We hope to see you in the future! Congratulations on your new XC 90!

December 27, 2019

Excellent Customer Service Christine and Loura made trading in my lease a pleasant experience. Bar by wrapped it all up quickly with a nice financing package. Working with these More

by MARYANNELOCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loura Saleh, Barby Mate
Jan 20, 2020 -

Rusnak Volvo Cars responded

Hi there, we appreciate the wonderful feedback! We'll be sure to give your compliments to Christine and Loura! We look forward to seeing you again soon!

December 22, 2019

Excellent Friendly atmosphere. Wouldn't take my car anywhere else. George was my tech, went above and beyond to repair my vehicle. He explained the repair proce More

by GEOL4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michel Hernandez
Dec 24, 2019 -

Rusnak Volvo Cars responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 19, 2019

Service visit Had appointment for service. Service completed in less time than originally promised! Everything completed and no issues discovered. Had me on my way More

by ART2RHONDA
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Dec 24, 2019 -

Rusnak Volvo Cars responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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