Rusnak Volvo Cars

Customer Service I work in hospital setting - I once facilitated a program called Disney Approach “quality Service for Healthcare Industry “. I observed Anthony practi I work in hospital setting - I once facilitated a program called Disney Approach “quality Service for Healthcare Industry “. I observed Anthony practice initiative, courtesy - and communication-explains what is happening.. I felt very comfortable talking of my concerns with Volvo at same time learning from him. As compared to previous experience- I felt like I was talking with a patient that we the healthcare worker should understand and repair the problem rather to rely from someone. I thought this was Rusnak ways, however, Anthony redeemed Rusnak’s customer service by showing some of the aforementioned Disney customers service. I like to mention the nice lady that greets you with a smile as soon as you arrived- she too was good. I did include Mr. Cheng for the immediate response with request of service through email. Well done More

Routine Service - Annual Great service, Anthony offered me a 10% discount which was appreciated as the annual service was quite expensive. I picked up the car Friday evening Great service, Anthony offered me a 10% discount which was appreciated as the annual service was quite expensive. I picked up the car Friday evening and did not drive it this weekend. My only issue is I am now hearing a sound with the car I did not hear before. I will call in if the sound continues yet tomorrow. My car was very clean when it was returned to me which I appreciated. More

Excellent in All Aspects Our scheduled service was handled efficiently, courtesly, and with attention to detail. We arrived at our appointment time and the service staff had t Our scheduled service was handled efficiently, courtesly, and with attention to detail. We arrived at our appointment time and the service staff had the car processed and off to the service bay promptly. The car was ready when promised. The experience at Rusnak was great. More

Great! Patrick was great! Delivered the car to me and was able to do most of the buissness over phone and text. Looking forward to the next purchase. Patrick was great! Delivered the car to me and was able to do most of the buissness over phone and text. Looking forward to the next purchase. More

Personal sales Personalized sales experience, everyone work as a team to get me the volvo I wanted at a fair price, finance explained everything in a way I can under Personalized sales experience, everyone work as a team to get me the volvo I wanted at a fair price, finance explained everything in a way I can understand. Very accommodating sales team. More

New sales review Quick service, competitive pricing, friendly atmosphere and helpful watching my daughter while I was being helped are a few of the reasons why I would Quick service, competitive pricing, friendly atmosphere and helpful watching my daughter while I was being helped are a few of the reasons why I would recommend Rusnak Volvo. More

Change of Lease Very efficient and gentle process. Meena, Barbie and Adimika did a great job. The handing in of my previous car was very smooth and the new car feels Very efficient and gentle process. Meena, Barbie and Adimika did a great job. The handing in of my previous car was very smooth and the new car feels great. More

Excellent Service! Anthony consistently works hard to get the job done. He is friendly and easy to work with. Thanks Rusnak Volvo for taking care of my car over the yea Anthony consistently works hard to get the job done. He is friendly and easy to work with. Thanks Rusnak Volvo for taking care of my car over the years. More

Great Overall Shopping Experience Loura Saleh was very helpful and patient with me. She never rushed me, she was friendly and courteous throughout my buying decision. It was refreshin Loura Saleh was very helpful and patient with me. She never rushed me, she was friendly and courteous throughout my buying decision. It was refreshing to see that type of service at a car dealership. More

Still waiting for a call to follow up on A problem with blis They called VOLVO headquarters, promised to follow up, but promised to call and set up a date. Also, I requested an alignment done. They offered me They called VOLVO headquarters, promised to follow up, but promised to call and set up a date. Also, I requested an alignment done. They offered me a “coupon price” of $159.99. THE NEXT DAY I RECEIVED A CARD FROM THE SAME DEALERSHIP ANNOUNCING THE SAME SERVICE FIR $109.99 Why was ai not warned I could wait one extra day?????? I would have benefited from the savings. I still have the coupon with me. More