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Russ Darrow Chrysler Dodge Jeep RAM of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.6
946 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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3502 Lancaster Dr

Madison, WI

53718

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Showing 946 reviews

March 09, 2026

Allways EXCELLENT SERVICE, Do not change anything, staff great from time Pull in the service are, till your vehicle is ready. The waiter area is great as well, I ❤️ the popcorn and water 😃 More

by fsheva lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting the smooth process from the moment you drove in to picking up your Jeep Grand Cherokee. Lucas and our service team are glad the waiting area and complimentary popcorn and water made your visit comfortable. We appreciate your feedback and look forward to caring for your vehicle again. Chad Ellis chad.ellis@russdarrow.com

March 08, 2026

Very good service and very friendly They are very kind and do a good job. I am very grateful. More

by Alfredovelasquez872
Recommend Dealer
Yes
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Mar 08, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting the warm welcome and expert assistance our staff provided for your Dodge Ram 1500. Your kind words mean a lot to us. Chad Ellis chad.ellis@russdarrow.com

March 07, 2026

Very friendly, smooth, and efficient! All handled professionally and efficiently Tyler and Parker were not very helpful More

by HappyOwner
Recommend Dealer
Yes
Employees Worked With
Tyler Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Johnson
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Mar 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Chrysler Dodge Jeep RAM of Madison are glad to have you as a customer. Chad Ellis chad.ellis@russdarrow.com

March 06, 2026

Parker helped me get the jeep I wanted I really appreciate him.Everyone was nice and helpful throughout the process More

by Freemanashley90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing us for your used Jeep Cherokee. We’re thrilled Parker found the right vehicle for you and that the team was so supportive throughout the process. Enjoy every adventure in your Cherokee! Chad Ellis chad.ellis@russdarrow.com

February 27, 2026

Great service experiences. Steve has done a great job listening and responding to concerns about my truck. More

by jmac100
Recommend Dealer
Yes
Employees Worked With
Steve Fassbender
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Feb 27, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad to hear about your excellent service experiences with your Ram. Our team listened and addressed your truck concerns with care. Thank you for the five-star rating and we look forward to serving you again. Chad Ellis chad.ellis@russdarrow.com

February 27, 2026

Kaylum was both knowledgeable and professional. He answered all my questions promptly. I would definitely work with him again. More

by JRFOX69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Odor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylum Merklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your five-star rating and for choosing a new Ram 1500. We’re glad our team was knowledgeable and professional, and that your questions were answered promptly. We look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

Very quick and efficient service, I was in and out in less than an hour. Comfortable waiting room with nice amenities. More

by FREYSS
Recommend Dealer
Yes
Employees Worked With
Aly Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyson Mohr
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Feb 26, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your positive experience with your Jeep Gladiator service. We’re glad Alyson and our team could get you in and out in under an hour and that you found the waiting area comfortable with nice amenities. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

Experience overall purchasing my kid’s first truck was very good. The fellas worked with us to get the truck of choice cleaned up and ready for purchase. Then worked to get financing for a first time bu More

by GFORCE3323
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

Brian was dishonest. He charged me for information I provided including inspection, which never happened. More

by Jovanslawncare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Kufalk
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

Mar 01, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

Welcoming and friendly I find this dealership and the staff welcoming and friendly. I appreciate the comfy waiting spaces. More

by TANYA
Recommend Dealer
Yes
Employees Worked With
Aly Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyson Mohr
Report | Print
Feb 25, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re delighted our staff made you feel welcome and that you found the waiting area comfortable. Thank you for the five-star review on your Jeep Cherokee service. We look forward to helping you again. Chad Ellis chad.ellis@russdarrow.com

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