Russ Darrow Chrysler Dodge Jeep RAM of Madison

Easy to deal with , great customer service special BRIAN at service department . Easy to make appointments . Service department very good job .on time to handle the job done at service department . Easy to make appointments . Service department very good job .on time to handle the job done More

Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More

Friendly and Easy people to chat with - accommodating and patient. I hate buying cars (new or used) but would consider Russ Darrow when buying again. patient. I hate buying cars (new or used) but would consider Russ Darrow when buying again. More

Best dealer I’ve ever worked with. The sales staff and managers went above and beyond expectations. From initial interest in vehicle to final sale their team is the best! managers went above and beyond expectations. From initial interest in vehicle to final sale their team is the best! More

Second vehicle purchase with Russ Darrow, two for two on good experiences. Staff is friendly and do a good job of making you feel like they are there to help. good experiences. Staff is friendly and do a good job of making you feel like they are there to help. More

They did a great job from beginning to end. Great test drive, fast paper work, and great explanation of all the features of the new vehicle. drive, fast paper work, and great explanation of all the features of the new vehicle. More

This is the third vehicle I have purchased from this dealership, I have always had wonderful luck. They always do their best to get me the best deal for my purchase. This time I worked with Bob, process dealership, I have always had wonderful luck. They always do their best to get me the best deal for my purchase. This time I worked with Bob, process was informative and quick. Really appreciate the help and time he provided me. More

Very helpful and friendly service. Did not feel pressured like I felt at other dealerships. Had helpful information and was willing to run different numbers and look at different vehicles options. like I felt at other dealerships. Had helpful information and was willing to run different numbers and look at different vehicles options. More

Absolutely horrible. They're nice to you if you're spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 month spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 months, and I've only actually had it for about a month and a half. It's been in the shop so much. I took it to my mechanic after it came back from Russ Darrow with more issues than it came with. I've now put 3k into repairs for a car I've had less than 4 months. I didn't want the car originally and got pushed into it, when I asked what was wrong they said nothing was wrong and it was sound. Come to find out the brakes have been leaking for a while, the tire was fixing to fall off, tie rod, ball joint, wheel bearing, and brake pads all needed replacing already. The struts are wearing out way too soon. I'm glad I took it to my mechanic instead of Russ Darrow, I'm driving cross country in a couple weeks and there's no way I would have made it safely if I had just trusted Russ Darrow. I will never purchase from one of those snakes again. They screwed me up the xxx and now because of all the money I have to put into repairs, I'm having to take out a loan to pay my bills. Never ever buy from them if you want a reliable vehicle. They cannot sell you a decent car. More