Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Everyone in the service department was friendly and accommodating. Service was fast and very congenial accommodating. Service was fast and very congenial More

Never will I go back to this dealer! No followup. Had my truck for almost 3 months. Way to many excuses!! No followup. Had my truck for almost 3 months. Way to many excuses!! More

Mechanic was great. Lack of response or call backs needs to improve. Call people back or answer the phone. Lack of response or call backs needs to improve. Call people back or answer the phone. More

I've purchased many vehicles from Dan over the last 20+ years. It has always been an amazing experience. I remember, in 2001 we wanted to buy a P.T. Cruiser but they were in such hot demand that you had years. It has always been an amazing experience. I remember, in 2001 we wanted to buy a P.T. Cruiser but they were in such hot demand that you had to order them and wait months for them. So, we decided we would settle for a Camry, and scheduled the day to go and purchase one at the dealership. We when we arrived, they had 4 New P.T.s on the lot, and we switched back to the P.T. We left the lot in our new P.T. in less than 2 hours. Dan is "da man". More

Very professional and friendly I would recommend them to my friends and family, very helpful my friends and family, very helpful More

Bought the car with issues that were not as described. Took it back less than 3 days later and was told I had to wait a month to get the issues fixed Took it back less than 3 days later and was told I had to wait a month to get the issues fixed More

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

Tiffany Breurer went above and beyond to make sure the vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz for working on the vehicle 5 STARS 🌟 More

My service experience was very good and my service advisor was excellent. Would recommend the dealership advisor was excellent. Would recommend the dealership More

Did a very good job letting me know what was going on with my truck. The staff was very friendly and polite. with my truck. The staff was very friendly and polite. More