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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
768 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 768 reviews

June 13, 2025

Walked in worried, left happy! Love my car Thank you very much for helping me find a car More

by KATHLEEN.LOCY
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 10, 2025

Paper not checked off ,had to wait ,also mileage was not reset on car was not happy went back in to get mileage reset More

by FSCHAETZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles More

by MICHAELLOCY46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Chrysler Jeep Dodge RAM of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2025

Excellent friendly service, Knowlegable and professional. Top-notch The service department answered all my questions and helped keep my van in Proper condition. More

by BigHeadGuy
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 07, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2025

I appreciate the fact that they covered the cost of labor and parts on the replacement of the exhaust manifold. More

by Jackie S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
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Jun 07, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 06, 2025

Joe did a great job figuring out what caused my Check Engine light to keep going on! More

by teskebuster2
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

June 04, 2025

Only 15 words? ?? Not enough words to give all the reasons why they are excellent! More

by DUCKSNAROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Falconer
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Jun 04, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Justin and John are awesome they get everything done for you and they go beyond any dealership I have ever dealt with i highly recommend them More

by LUCKY1715
Recommend Dealer
Yes
Employees Worked With
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hanna
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Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

My vehicle has been picked up from Russ Darrow and seems to be running well. More

by huck53040
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tiffany B
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Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Too expensive Good service but far more expensive than I expected. At least it was done the same day though. More

by ???
Recommend Dealer
Yes
Employees Worked With
Tiffany, she was excellent. I just didn't think it would be so expensive.
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Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words for Tifffany, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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