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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
805 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 805 reviews
July 26, 2025
The service-oil change went well but it took a long time to figure out how to process the coupon I received in an email from Chrysler. Dennis worked on it and finally got it figured out but took about 60 mi to figure out how to process the coupon I received in an email from Chrysler. Dennis worked on it and finally got it figured out but took about 60 min longer than it should have. More
by memurphy0
Verified Customer
July 25, 2025
Waited 4. 5 hours to find out "nothing" is wrong with our battery. Battery should have been replaced free of charge since we just bought the car there 2 months 5 hours to find out "nothing" is wrong with our battery. Battery should have been replaced free of charge since we just bought the car there 2 months ago and a dead battery left our family stranded at 1030pm at night. Cannot believe the complete lack of customer service with this dealership and making things right. Would never recommend buying a car from here. Ever. More
by HHEISLER76
Employees Worked With
Don't remember names
July 23, 2025
Willing to help their customers no matter what it takes. Dennis the service manager was great with his communication and help to get me in the vehicle I needed. Dennis the service manager was great with his communication and help to get me in the vehicle I needed. More
by TIMPILLSBURY1
July 23, 2025
There was no courtesy vehicle. They did not look at ALL filters in the car. Just because it’s a free oil change doesn’t mean I should be given the bare minimum service. When I bo They did not look at ALL filters in the car. Just because it’s a free oil change doesn’t mean I should be given the bare minimum service. When I bought my other vehicle from Nissan their service department was WONDERFUL More
by AJSTRAUB1
Employees Worked With
July 22, 2025
The work was done well & timely. I appreciated the courtesy cab ride between my home & the dealership. Dennis & I had a good conversation about our Families, finding that he’s a goo I appreciated the courtesy cab ride between my home & the dealership. Dennis & I had a good conversation about our Families, finding that he’s a good man with worthy values. More
by HGJUSTMAN
Employees Worked With
July 22, 2025
Great service, nice people. I was very happy with the out come. Keep me updated. I was very happy with the out come. Keep me updated. More
by ericka.maki
July 21, 2025
Kyle was amazing at finding the perfect vehicle for my family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. More
by clgiuliano
July 19, 2025
Communication from service rep was extremely poor. Van was ready but just as I left the lot a bunch of alarms come up, ABS started to kick on and could go above 30 mph. Those issues weren't present be Van was ready but just as I left the lot a bunch of alarms come up, ABS started to kick on and could go above 30 mph. Those issues weren't present before I brought it in. For the price of the repair and the time it took let alone still don't have my van back cause yall did something to it. Feeling pretty screwed over More
by alex.coutts117
July 17, 2025
Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit me even better than the last! More
by Brittany
Employees Worked With
Other Employees :
Joe in service was amazing!
July 17, 2025
I was very disappointed in the entire process of having my Caravan serviced at Russ Darrow. The team did not meet my expectations! If additional information you can reach out to me. my Caravan serviced at Russ Darrow. The team did not meet my expectations! If additional information you can reach out to me. More
by DJZIMBAL95
Employees Worked With
