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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
819 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
July 09, 2025
Easy and straight forward. Everyone was very helpful and down for business and nothing else Everyone was very helpful and down for business and nothing else More
by KALEB.CASTELOW
Verified Customer
July 09, 2025
Outstanding service resolving a warranty problem Thank you very much. Jordan! He went above and beyond. you very much. Jordan! He went above and beyond. More
by 19LAURAS57
Employees Worked With
July 05, 2025
Great service experience, always quick and easy. They always make it such a seamless process They always make it such a seamless process More
by JULIAOLLA13
July 02, 2025
Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle She was very communicative and thoughtful of me and my business when servicing the vehicle More
by tim@ludorealty.com
Employees Worked With
Tiffany in service
June 30, 2025
There pretty good but my brakes already going out but every thing else is good every thing else is good More
by MIKEMOSER100.MM
Employees Worked With
June 29, 2025
Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained. Polite staff from the time I arrived. Facility was very clean and well maintained. More
by DWEAVER_101
June 29, 2025
Issue with exhaus leak that Idiot a Ram issue. It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they c It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they charged me almost $200 for a diagnostic fee on a qell know issue with Ram. More
by BABASHIRE1
Employees Worked With
June 27, 2025
My sales person was very helpful and nice. When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left a When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left all four windows rolled down during a rain storm. My Interior was wet. More
by APRIL_N_ABBY
Employees Worked With
Chris Rose, Amanda Praefke
