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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
978 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 978 reviews

March 13, 2026

Took an hour for an oil change Sold me worthless warranty My truck still beeps when I get out More

by HORVATBRANDON
Recommend Dealer
No
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Mar 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Brandon, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

March 12, 2026

Simple and efficient scheduling, nite box use easy, done quickly and well in the morning and politely notified it was done.... well done More

by dguberud
Recommend Dealer
Yes
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Mar 12, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for letting us know that our scheduling and night drop box met your needs. We’re glad the service on your Jeep Grand Cherokee was completed efficiently with prompt notification. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 11, 2026

I went into Russ Darrow knowing exactly what I wanted. I was impressed how helpfull Justin was gave advise suggestions with no pressure. More

by Laura harycki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing how Justin offered helpful advice and suggestions without any pressure. Congratulations on your new Jeep. Enjoy every mile behind the wheel. Mitchell Darrow mitchell.darrow@russdarrow.com

March 08, 2026

Joe craden and John are absolutely great at what they do extremely professional 10/10 More

by FIVE_NEM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe craden and John can’t remember his last name sorry
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Mar 08, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We’re thrilled to hear you found our team professional during your used Dodge Durango purchase. Thank you for the perfect score. We look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2026

It was fine. Had oil changed and tires rotated. I needed to have check engine code checked but they didn't have time. More

by sjm.2007
Recommend Dealer
Yes
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Mar 03, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2026

I was impressed me how fast got in and out of the dealership from test drive to take car home. More

by MSIZENSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad you found the process from test drive to going home in your Jeep so smooth and quick. Blake appreciates your feedback and is here if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 28, 2026

Isabelle Kingman went above and beyond. I can't thank her enough. Please say a little more. More

by AARON.SCHELER
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Cauble
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Mar 01, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for the 5-star rating. We’re thrilled your used Jeep Compass purchase exceeded your expectations. We’ll be sure to share your compliments with Blake and the entire team. Mitchell Darrow mitchell.darrow@russdarrow.com

February 27, 2026

Dan, Blake, and John did an awesome job! Would definitely buy again through those guys! More

by TROY2026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for highlighting Daniel, Blake, and Jonathan’s efforts on your Ram 1500 purchase. We appreciate your trust and look forward to helping you again when the time comes. Mitchell Darrow mitchell.darrow@russdarrow.com

February 07, 2026

I traveled 54 miles to test drive a vehicle. Trinity took me on a route that exposed the vehicle to most road conditions, freeway speeds, winding hilly back roads and even a good stretch of typi More

by BK061976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trinity Krolnik
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Feb 07, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for making the trip and sharing your thoughts on the Chrysler Voyager test drive. We’re glad Tony could help ensure a smooth financing process. We hope the Voyager continues to perform well on every road you encounter.

February 04, 2026

Pretty much as expected for a dealership. Got great response when getting car out the door but when issues were brought up after purchase we got radio silence. There were things that we felt More

by JELYKL89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Champeny
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Feb 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

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