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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.0
219 Reviews
Call Service Center (262) 429-8403

219 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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August 10, 2025

Great service & I really appreciated the video that ya'll do to show the tires, suspension, etc... no other dealership I know of does this. More

by berdinek0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 09, 2025

Sold me a jeep that looks amazing on the outside but needs 2600 worth of work. I dont even want the jeep anymore if I can figure out how to give it back I would More

by SHYDEAN1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Corey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Thank u helped us and try understand communicate better because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and poli More

by DOGLOVER4876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Scallorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who which Jose??he did w us last time jeep bought..
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Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Services techs were good. Tiffany was great. Had to bring my car in 3 times before it was fixed. More

by LORI.REBIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't no the people listed
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Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Everyone in the service department was friendly and accommodating. Service was fast and very congenial More

by BEARKFM
Recommend Dealer
Yes
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Aug 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

Never will I go back to this dealer! No followup. Had my truck for almost 3 months. Way to many excuses!! More

by GKURPIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany.
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Aug 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

Mechanic was great. Lack of response or call backs needs to improve. Call people back or answer the phone. More

by Smartin100320
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Wisneski
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Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

August 06, 2025

Very professional and friendly I would recommend them to my friends and family, very helpful More

by SFEDEL25
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
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Aug 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 01, 2025

Tiffany Breurer went above and beyond to make sure the vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz More

by TTISCHENDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sitz
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Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

August 01, 2025

My service experience was very good and my service advisor was excellent. Would recommend the dealership More

by BARBARASTANFORD8765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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