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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,132 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,132 reviews

January 24, 2025

Prompt and professional. Our car needed some basic maintenance, but we also had an issue with our trunk latch. We didn't want to spend a lot of money on the repair, and the t More

by katandben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Russ Darrow Honda responded

Thank you, Kat and Ben, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 24, 2025

The car buying process was straight forward and simple. Appreciate the patience shown by the staff to let us test drive twice and answer questions quickly. More

by SHMIGELSKY23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nastascia Elliott
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Jan 26, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 24, 2025

I noticed that every worker there is very attentive to excellent customer service. Aside from that, the main reason why we bring out cars the service department is to get them fixed or maintained. I feel More

by marzy44
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 24, 2025

Very prompt and professional the entire time. This location could take me when my main one couldn’t. More

by samuelrhymer23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
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Jan 26, 2025 -

Russ Darrow Honda responded

Samuel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 24, 2025

I was at Russ Darrow for two hours! All they did was diagnose the problem! It wasn’t fixed! I was charged $117.81! More

by COLTFANJERRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Berger, Tiffany Breuer
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Jan 29, 2025 -

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

January 24, 2025

We were very impressed with the overall service department process and maintenance video we received. More

by CBHACKERT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger, Andrew Martin
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Jan 24, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 24, 2025

Yazen was very professional and personable. His communication to me on the status of my vehicles service was very timely and informative. My past experiences at other dealerships was no where n More

by Jon Goldberg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
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Jan 24, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out, Jon. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 23, 2025

Chris was very charismatic and I felt he worked to get me discounts wherever he could More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review, Matt! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

January 23, 2025

Chris was excellent. He explained everything thoroughly and patiently. He answered our questions and did what he said he was going to do. Very, very pleased with working More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us, Bob. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 23, 2025

Courtesy service with honest opinion what needed to be changed, waiting time was as expected. The waiting room was nice and clean with snack and drink, would be nice with some soda. More

by Noysaycocie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
Report | Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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