Russ Darrow Honda

Another successful and excellent visit to Russ Darrow Honda. My visit was for an accessory installation which was perfect as always!!! They always ensure that my vehicle is handled with care and work com Honda. My visit was for an accessory installation which was perfect as always!!! They always ensure that my vehicle is handled with care and work completed by the time promised. Quality work, friendly and knowledgeable employees are the reason for my repeat business. More

Angela was great and efficient. Car maintenance check/oil replacement was fast. She provided good info and explained the process well. Will go there again. Thanks Angela and Russ Darrow. replacement was fast. She provided good info and explained the process well. Will go there again. Thanks Angela and Russ Darrow. More

I went in to have my tire looked at. Angela was I went in to have my tire looked at. Angela was courteous, informative and did a great job. I got home in time to see the Packer game. Thank you! I went in to have my tire looked at. Angela was courteous, informative and did a great job. I got home in time to see the Packer game. Thank you! More

I have been going to Russ Darrow for 15 years. The service is great. I trust them completely and wouldn’t think of taking my Hondaxsnywhere else! service is great. I trust them completely and wouldn’t think of taking my Hondaxsnywhere else! More

Service was quick and all employee contacts were very professional and courteous. I am completely satisfied with the overall experience. Waiting room was comfortable as well. professional and courteous. I am completely satisfied with the overall experience. Waiting room was comfortable as well. More

Service performed was satisfactory. It took a little longer than promised, however considering the time of year and possible COVID restrictions it was understandable. No problems. Service advisor kept longer than promised, however considering the time of year and possible COVID restrictions it was understandable. No problems. Service advisor kept me informed throughout the process. More

This was the best car buying experience I have ever had, all of my expectations were met with no surprises with financing. Thanks Derrick for a great experience. all of my expectations were met with no surprises with financing. Thanks Derrick for a great experience. More

Very nice experience. I had my wife’s vehicle serviced and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and the and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and they do not have a service charge for a credit card transaction. Unfortunately I will not be going to this dealership anymore because of this. More

It was not the situation that I wanted to be in, but things were done quickly and painlessly as possible. I appreciate that very much. things were done quickly and painlessly as possible. I appreciate that very much. More

Have you ever heard if a major car dealership group that ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow rep ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow repair bill with your credit card ... as opposed to the LESS SECURE method if debit card or if you happen to be hauling around your seldom used (in2020) paper checkbook?? Well, that’s what Russ Darrow Honda now tries to pull! They never advertised this EXTRA FEE in any of their excessive and annoying emails they send out on a weekly/monthly basis either! Apparently, the instituted the 3.5% FEE 2-3 months ago ... which may e plain why the dealership repair area was like a ghost town even an hour after they opened. I used to throw repair work to Darrow Honda for all 3 of my cars, but this fee now means we will be doing business strictly with my local Firestone Complete Auto Care which is much more conveniently located just 2 minutes from my home anyway and which has similar IF NOT BETTER service sale prices. Best wishes Darrow in earning back my substantial service business, especially since you don’t mention FEE CHANGES in your emails ... I guess I’ll just presume these are permanent fees unless you specifically write to tell us otherwise. But by then, I’ll probably just remain loyal to Firestone which has similar or better service prices and is much closer to home. Ps- Why don’t you require ALL EMPLOYEES to post their photo? I would have liked to add a positive comment on my rep but I didn’t see any photo that looked like him. Another poorly conceived/implemented plan by Darrow. More