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Russ Darrow Honda - Service Center

Milwaukee, WI

4.6
777 Reviews

777 Reviews of Russ Darrow Honda - Service Center

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February 27, 2025

She is awesome, very caring, respectful and patient. I highly appreciate her and if only for her I will come back to the dealership. More

by Funmi Abioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Feb 27, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 26, 2025

I wish for $400 they could have washed the salt off my car. Excellent service and communication More

by SMBLACK102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 26, 2025

It amazed me …. . no one tried to sell me more service or goods tha was necessary!!! Rachel was wonderful to deal with 👏. I will request her for future appointme More

by pattypfeiffern my
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Honda responded

Thank you, Patty! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

February 26, 2025

brought the vehicle in for a recall and the tech called to tell me I needed my rotors replaced. He said the brakes were shot and the rotors were so far gone and so rusted that they needed full replacement More

by tori.gannon
Service Time
Recommend Dealer
No
Employees Worked With
Jonathan Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 26, 2025

Too 3 hours to change a tire way too long even with an appointment it sucks with no snacks More

by OGLESBYSHIRLE2Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Russ Darrow Honda responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

February 25, 2025

Yazen was helpful and informative. I appreciate his explanations for recommended maintenance on my HR-V. Not only that, Yazen is very personable and easy to talk to which isn’t always More

by CRYSTAL.PELTIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Honda responded

Thank you, Crystal! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 25, 2025

Was kept notified of the progress of my vehicle repair. Although the cost was too high More

by STOKES759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

February 25, 2025

My service was great, and timely. The video was clear and understandable. The service technician was friendly as always. More

by alexialeach47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Honda responded

Thank you, Alexia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

February 25, 2025

Maddie was outstanding! She listened to us and met all our needs. I definitely will go back to see her! More

by RLVALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words for Maddie and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 25, 2025

Rachel took good care of us and great communication. The waiting area is also nice. More

by jbacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Rachel here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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