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Russ Darrow Kia of Madison

Madison, WI

4.3
730 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 730 reviews

March 08, 2022

Was able to get an appointment for an oil change had great service and didn't take long to wait More

by Fisherwoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 04, 2022

They have a Friendly service department. Hours are convenient. Shuttle is very helpful and convenient More

by Klj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara
Mar 05, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 02, 2022

My experience with Freddy Rangel and Alex Lalass was great really good with helping me buy a kia sportage...The best salesman More

by Riosmontesaurora
Recommend Dealer
Yes
Employees Worked With
Fredy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AlexLallas
Mar 02, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 28, 2022

Joe was great to work with, once the part finally arrived they got my vehicle in ASAP. More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 19, 2022

My service was fantastic in the Service department. I forgot the name of my service guy, iI think it was Joe, he was the only one working and he was absolutely fantastic. He was quick and prompt and r More

by Jen Hegerfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 12, 2022

John is a great service advisor. Vance is a great shuttle driver. AAA service from these two More

by Diane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vance or Lance - the shuttle driver., Ben Gaither
Feb 17, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 02, 2022

The service department was very nice. Joe and Sara were very helpful with answering any questions I had. I would recommend them to anyone. More

by Bowhunter15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara
Feb 02, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 01, 2022

I enjoyed working with the professionals in the Service Department when I got my oil changed. More

by kkelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Russ Darrow Kia of Madison responded

Thank you for the feedback ! We really appreciate it !

January 29, 2022

I was very pleased with the service that was provided the employees were readily available to help and answer any questions I may have had More

by Doris at 453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gaither
Jan 29, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 25, 2022

All went well; a very good experience from start to conclusion. Can depend upon their quality service! More

by Henry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Ramirez
Jan 25, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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