Russ Darrow Kia of Madison

Made my appointment for oil change, tire, rotation, and track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but was told they would have to order the parts I needed from the recall. Not sure why they did not just schedule me for when the parts would be in. Additionally, was told that I needed a new air filter on my brand new five month old vehicle. When I question this, the service manager went to inspect the air, filtration himself and informed me that in fact, it did not need to be changed and there were only two bugs on the filter. The service tech I spoke to initially was going to have me proceed with buying a $55 air filter when in fact this was completely unnecessary. Also, the video I received going over the parts of my car was completely useless. Not sure what the point is of that, but everything that I was shown on the video I could see with my own eyes. If going to offer the video, it would be nice if the video actually showed what was inspected and looked at. After this experience, I will find it hard to trust any recommendations for repair More

Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one Good communication and like the fact they offer transportation back home if your appointment is a long one More

The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive. Great communication and timely in their work. I am always happy with the service we receive. More

Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. accommodating me in everyday possible. His communication was second to none. More

I wish when there running more then a hour behind that they could tell you when you get there . they could tell you when you get there . More

The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. Th The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2. They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You got a good one! More

I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership all made me feel welcomed and comfortable. I will recommend this dealership More

My wife and I had a wonderful experience leasing a new 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorou 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorough, knowledgeable, patient, and very pleasant to work with. 10/10 The one critique I have about the process is that Ross Darrow automatically added the Zilon and diamond extra packages raising the price of the vehicle by $2000. There was apparently no way to opt out of those. Overall, very happy with our experience. More

Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines. Got done in a timely manner. Had play room and vending machines. More

Everything about the service went very well. The person that helped me was very courteous and kept me posted on what was happening. The person that helped me was very courteous and kept me posted on what was happening. More