Russ Darrow Kia of Madison

A pleasant and productive experience We were looking to buy our first new car, Tony was friendly, relaxed and not at all pushy. He was also knowledgable, cooperative and quick to help. On We were looking to buy our first new car, Tony was friendly, relaxed and not at all pushy. He was also knowledgable, cooperative and quick to help. On our test drive he was ready to answer all our questions, but also held back to let my partner and I discuss our impressions. All the rest of the staff were helpful and efficient and the process moved along quickly. We are very happy with our car and our experience at Russ Darrow. More

Very knowledgable and kind. We came in to lease a new Kia Soul and are leaving tonight with a new car. Could not have asked for better service. Soul and are leaving tonight with a new car. Could not have asked for better service. More

After going to another dealership we stopped here to look at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to wor at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to work with our bank with the no pressure of trying to get us to finance with their finance company. On top of that they gave us a higher value for our trade in. At the end of our car buying experience we left with the vehicle we were looking for and used the finance company we came in with. The salesman we're very friendly and weren't trying any pushy sales tactics. I am very satisfied with my experience here. More

Very friendly, helpful and understanding about which vehicle may fit my needs. Ian O'Dierno explained everything in terms that I understood and went beyond what I expected when helping me wi about which vehicle may fit my needs. Ian O'Dierno explained everything in terms that I understood and went beyond what I expected when helping me with the unfamiliar features of the new vehicle. I would recommend this agency and salesperson to others. More

Super friendly, Not Too pushy. Overall it was a very easy and good experience. Would definitely reccomend to another person. Thanks for the fast service! and good experience. Would definitely reccomend to another person. Thanks for the fast service! More

I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More

Great customer service I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortl I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortless. More

Went the extra mile. Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Soul for the Kelley Blue Book sale price for my area. More

Great experience! Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purch Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purchase! More

Excellent service We really enjoyed working with David, Alex and Ryan. They were very good at listening, caring, being honest and helping. They helped me to get my drea We really enjoyed working with David, Alex and Ryan. They were very good at listening, caring, being honest and helping. They helped me to get my dream car. More