Russ Darrow Kia of Madison

they don’t care about the customer just the money! Bought a car last year from Russ Darrow I got a brand new Kia Forte but it already had 500 miles in it I thought it was as fine but a year later my ca Bought a car last year from Russ Darrow I got a brand new Kia Forte but it already had 500 miles in it I thought it was as fine but a year later my car started to stink like it literally smelled like urinal coming from air con vent! They won’t fix it and told me that they don’t cover the smell problem that I had to pay 150 dollars for it! It’s brand new! Hate this dealership! Don’t buy here More

Eager to Zplease This experience was good except for trade in value given. Drove three different new vehicles. Better than most dealer experiences. Length of visit cou This experience was good except for trade in value given. Drove three different new vehicles. Better than most dealer experiences. Length of visit could be shorter. More

Friendly, couteous,and helpful I have dealt with this dealer in the past so I am a returning customer. Cliff, Randy and Jeff have been very helpful in finding a vehicle and financin I have dealt with this dealer in the past so I am a returning customer. Cliff, Randy and Jeff have been very helpful in finding a vehicle and financing. I'm going home in a new (used) SUV! More

Friendly and professional service Cliff has always been a trusted advisor for us in our vehicle purchases. We’ve purchased 2/3 of our last vehicles from Cliff and the other one from a Cliff has always been a trusted advisor for us in our vehicle purchases. We’ve purchased 2/3 of our last vehicles from Cliff and the other one from another person at the same Russ Darrow Kia Dealership because we think the staff is great and the service team is also a big plus. They are all friendly, honest, and informative. In our experience- Cliff and the service team deliver service based on the customer’s needs, not what they want to sell. This is a big deal to us at a dealership, as we are not keen on being “sold” things. We highly recommend working with Cliff Roberts and the Russ Darrow Kia Madison team. More

Unexpected body work Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! More

New Car I had a great experience working with Cliff Roberts I would say he was the best sales person I have ever worked with. Thank you ! I had a great experience working with Cliff Roberts I would say he was the best sales person I have ever worked with. Thank you ! More

Great Customer Service My "excellent" rating is a result of my experience working with William (Will) Waldbillig. Will's great. He's the kind of guy you hope you will ge My "excellent" rating is a result of my experience working with William (Will) Waldbillig. Will's great. He's the kind of guy you hope you will get when you walk into the dealership showroom. He really listened to me as we went through what I was looking for. He did a great job helping me sort out the options. Best of all, he made the entire buying experience easy and enjoyable. I purchase the 2018 Kia Optima. I've only driven it for a few days now, but I love my new car. If you are looking at a Kia, I recommend you stop over at Russ Darrow Kia of Madison and ask for Will. More

Will W. Will was so good! We had issues with cashing a insurance check and he was absolutely a angel. I would tell everyone go to WILL! Kia number 6 and we WI Will was so good! We had issues with cashing a insurance check and he was absolutely a angel. I would tell everyone go to WILL! Kia number 6 and we WILL be back. More

Excellent Sales Consultant and Service Adviser In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him highly. We are also fortunate to have Jacob Wheeler as our family service adviser. He has been very helpful. Jacob is very knowledgeable about the car and its warranty. He has a pleasant personality and welcoming attitude. I recommend him without any reservation. More

Will is an outstanding sales consultant If you are looking for a Kia, I recommend you contact Will Waldbillig with Russ Darrow Kia. Will was our sales consultant and did an outstanding job. If you are looking for a Kia, I recommend you contact Will Waldbillig with Russ Darrow Kia. Will was our sales consultant and did an outstanding job. Before the sale, he explained features of the car and patiently answered all of our questions. He was there for us when we needed him, quickly responding to emails. He followed up two or three days after we took our new car home to make sure everything was perfect. I saw him at the dealership about 10 days after the purchase (to have an accessory installed) and he again wanted to make sure everything was good. He followed up on a couple of remaining questions I had about the car and the dealership. Will is the man to see for great service before AND after you make your car purchase. More