Russ Darrow Kia of Madison

Very friendly staff. I took my KIA in for an oil change. Everything went well, everyone is helpful. Do have some issues, they run the car thru a car wash and it comes ou I took my KIA in for an oil change. Everything went well, everyone is helpful. Do have some issues, they run the car thru a car wash and it comes out more spotty then when it went in, maybe have a spotfree. Also the weather is getting warmer out and after i got back in my car it smelled of body odor and grease. I dont like to complain but my car isnt even a yr old, dont want that smell in my seats. More

15,000 service Service was performed well and Jakob was both helpful and friendly. I would recommend Russ Darrow Kia service and look forward to coming back for futu Service was performed well and Jakob was both helpful and friendly. I would recommend Russ Darrow Kia service and look forward to coming back for future services More

Air conditioner repair Very professional honest polite clean great mechanics keep up good work u guys rock wouldn’t go anywhere else trust me sales great mgt rocks fiancé ro Very professional honest polite clean great mechanics keep up good work u guys rock wouldn’t go anywhere else trust me sales great mgt rocks fiancé rocks shuttle people More

A great experience Cliff took time to answer all our questions. He spoke knowledgeable about the vehicle and was very approachable. If we are still in Madison when we ne Cliff took time to answer all our questions. He spoke knowledgeable about the vehicle and was very approachable. If we are still in Madison when we need to buy our next vehicle, we will come back to Cliff and Russ Darrow. More

2017 Kia Sportage I had the pleasure of working with Cliff Roberts on the purchase of my car. Things went so smooth and made the purchase a pleasure. I had the pleasure of working with Cliff Roberts on the purchase of my car. Things went so smooth and made the purchase a pleasure. More

Kia Forte I had an unusual situation in leasing my car when I was out of town part of the time. Cliff Roberts was excellent in making the arrangements to pickup I had an unusual situation in leasing my car when I was out of town part of the time. Cliff Roberts was excellent in making the arrangements to pickup the car. I highly recommend Cliff. More

Amazing I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt wi I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt with! Thank you for a Fantastic day! More

Great experience Cliff Roberts was great to deal with and so was Zach, the Finance guy. The car was exactly as pictured on the website. Very pleased. Cliff Roberts was great to deal with and so was Zach, the Finance guy. The car was exactly as pictured on the website. Very pleased. More

Familiarity I have purchased three new vehicles through Cliff over the years. I enjoy dealing with him and I trust him. The KIA brand has been a good performing I have purchased three new vehicles through Cliff over the years. I enjoy dealing with him and I trust him. The KIA brand has been a good performing vehicle. I return to Russ Darrow for KIA and to see Cliff. More

First impressions make lasting impressions . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decid . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decided to give Russ Darrow Kia on the west side a try. It was a completely stress-free experience from start to finish each person I dealt with was cordial, kind, attentive, knowledgeable and I felt like my business was appreciated. It’s amazing what the small act of acknowledgement can do to building a lasting impression. The simple act of saying hello with a smile goes a long way in my book. I don’t know if I could’ve gotten a better deal someplace else and frankly I don’t care because I appreciate being treated with respect and consideration. I thought the price I was charged was reasonable and they didn’t try and upsell me or push me into anything else even though I did mention that I was interested in coming back for some additional services at a later date. They offer a shuttle service if you’d like to go someplace else while you wait for your car to be repaired which I thought was a nice option. More