Russ Darrow Kia of Madison

Best service ever. David made us feel very welcome and cared for. He welcomed us like family. My new car was detailed and looked fabulous when I left the dealership. David made us feel very welcome and cared for. He welcomed us like family. My new car was detailed and looked fabulous when I left the dealership. More

Very pleasant experience We are very happy with our buying experience. The sales staff was extremely helpful and worked with us to ensure we were able to walk out that day wi We are very happy with our buying experience. The sales staff was extremely helpful and worked with us to ensure we were able to walk out that day with the car we wanted. Everyone was very personable, and I can honestly say that I have never had a more pleasant time purchasing a new car. I would definitely go back and would recommend Russ Darrow to my friends and family. More

Excelente servicio. Excelente trabajo nos explico todo sobre el auto nos respondio todas nuestras preguntas y dudas. Trata a los clientes con amabilidad y es honesto con Excelente trabajo nos explico todo sobre el auto nos respondio todas nuestras preguntas y dudas. Trata a los clientes con amabilidad y es honesto con la jente. More

Always good experience Hi my name is pablo I been customer from Russ Darrow kia for long time Olegario is my sale person and I bought 3 cars already from hem always great de Hi my name is pablo I been customer from Russ Darrow kia for long time Olegario is my sale person and I bought 3 cars already from hem always great deals and push to the limit to get the car I want .. More

Olegario is a good salesman Olegario knows how to help his customers out and does everything to help to get a vehicle and very friendly and they help you find the perfect bank Olegario knows how to help his customers out and does everything to help to get a vehicle and very friendly and they help you find the perfect bank More

Good experience Olli is alway wiling to help finding what we look takes the time to help you withall your needs. He is very helpful for the Latino community. Thumbs u Olli is alway wiling to help finding what we look takes the time to help you withall your needs. He is very helpful for the Latino community. Thumbs up for Olli. More

Misleading inventory Found used vehicle called before going there to make sure it was still available they said it was still there drove right after that 30 minutes and wh Found used vehicle called before going there to make sure it was still available they said it was still there drove right after that 30 minutes and when I got there they said it was in the back but they couldn't find the keys (BS the vehicle was never there) they tried to get me to look at other vehicles so I walked out. WOULD NEVER PURCHASE A VEHICLE FROM THIS DEALER VERY UNPROFESSIONAL More

Incompetent Collision Center Employees I brought my car to the collision center for bodywork and to repair damaged side mirror. When I went to pickup the car, the damage was still evident I brought my car to the collision center for bodywork and to repair damaged side mirror. When I went to pickup the car, the damage was still evident under the poorly done new paint job. Plus, they forgot to fix the damaged side mirror. Even the manager said the work was done incorrectly. All the work had to be redone which was a waste of my time. Very bad customer service. They couldn't tell me why the work wasn't completed correctly the first time, but they were quick to try and get my money the first time before even showing me my car. When I emailed the store manager, I got no response. More

Poor Communication and Did Not Pay Me What I was Owed Do not buy a car from this dealership. If you have problems they will not follow through or communicate with you. I bought a car from them on June 17, Do not buy a car from this dealership. If you have problems they will not follow through or communicate with you. I bought a car from them on June 17, 2017 and the financial part of the deal is the problem. The car has been fine. They owed me $1590.21 but have only paid $1501.21. I know it is only $89 but they should pay what they owe. The General Manager Brett Reuter told me that he contacted their corporate office on July 7th and told them to send me a check. I waited 14 days and haven't received a check. I have emailed and called him multiple times and he will not return my calls or email. I have also submitted an online customer service form which Russ Darrow claims they will respond within 30 minutes but it has been 2 days and no response. I have also contacted their corporate office because I was told that they issue the checks and so far no response from them. Stay clear of this dealership unless you like dealing with people that will steal money from you. More

Personalized, respectful experience Tony was warm, knowledgeable, helpful, engaged, not pushy, and advocated for us! He, along with the managers, did all possible to ensure we'd get th Tony was warm, knowledgeable, helpful, engaged, not pushy, and advocated for us! He, along with the managers, did all possible to ensure we'd get the car we wanted ......even with financing challenges! We'd highly recommend Tony (and already have) and the staff at Russ Darrow to others! Thank you! More