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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.4
768 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 768 reviews

April 06, 2025

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Akins
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Apr 06, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Akins
Report | Print
Apr 06, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

Greeted right away by Everett who helped thru all our questions and helped us confirm we had the right vehicle for our family (the Carnival SX). With having our kids with us, it was good to have the kids More

by NATE.BUBB
Recommend Dealer
Yes
Employees Worked With
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Bonnett
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Apr 07, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 05, 2025

Oil change and system updates shouldn’t take 2. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. More

by BENNIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
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Apr 06, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

April 05, 2025

The Purchase process was fast and seamless-and we also got a good deal. We’d definitely recommend. More

by DJBECKER4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fredy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Madison are glad to have you as a customer. Drake Lallas drake.lallas@russdarrow.com

April 05, 2025

The service was professional and friendly. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
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Apr 05, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 03, 2025

Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required. More

by MIKEMOLINARO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
Report | Print
Apr 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 02, 2025

Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. More

by r.allenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
Report | Print
Apr 03, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

March 30, 2025

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire More

by anthonybeasley1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, Anthony, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Drake Lallas drake.lallas@russdarrow.com

March 29, 2025

Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated. More

by ejplageman
Recommend Dealer
Yes
Employees Worked With
josh
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Mar 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

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