Russ Darrow Kia of Madison - Service Center

Great service representatives. They made sure everything was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. More

Always great service! Great place over all! Highly recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! More

I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More

Service Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! More

Oil change Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the ser Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the service to be completed. More

Very fair & friendly I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little se I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little service work, the dealersip charged me nothing for their inspection. I am very grateful! More

Service Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessa Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessary thanks More

Great Detail job/oil change free I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $2 I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $20 coupon. Looks like new kia! Thanks! More

Poor customer service I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We actually argued about that. I had told him that I've been coming there and getting free oil changes since I bought the car. So he looks up my information and realizes that I have. He said I purchased a warranty plan. Now that is something I do not recall. So, I ask him if I can see what I purchased. So, I slightly turned the screen. He yells at me and tells me that there was nothing to see. I got upset and was about to curse him out, but I didn't. I got up and went to the waiting area. He was not being professional at all. If I hadn't of got up and left, I don't know what would have happened. This is the second time I was treated poorly at this place. Sometimes when I need my oil changes done, I hate going there. But since it's free, I do. For other services I don't go there. I go some place else to have my vehicle serviced. Plain and simple: POOR CUSTOMER SERVICE!!!!!!!! More

Quick and Easy No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Sch No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Schwartz and kudos to the lube tech that worked on it. More