Russ Darrow Kia of Madison - Service Center

Great customer service! Quick and friendly! I will return soon.... trust the work they do... Quick and friendly! I will return soon.... trust the work they do... More

Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. or diagnostics. Nowhere else i would rather go. More

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it. More

The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More

Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. professional to me, they went above and beyond to make sure my issue with my car was taken care of. More

My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out. More

They were very knowledgeable and friendly. I really enjoyed my experience at russ darrow kia on the west side. I really enjoyed my experience at russ darrow kia on the west side. More

This is entire situation was so stressful and so confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process More

They take great care of my car being serviced and everyone is great to deal with. everyone is great to deal with. More