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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,688 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,688 reviews

March 01, 2026

Awesome energy. Love the new waiting room The process of dropping off and picking up is super easy More

by christine.crane87
Recommend Dealer
Yes
Employees Worked With
Katie
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Mar 02, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate you pointing out the upbeat atmosphere and are happy the refreshed waiting area met your expectations. It’s great to hear the drop off and pick up process was seamless for your Chevrolet. Jonathan Brown jonathan.brown@russdarrow.com

February 27, 2026

Great to deal with and communication is wonderful, Chris called to let me know of a slight delay and then called again when the vehicle was done. More

by KARINK0410
Recommend Dealer
Yes
Employees Worked With
I believe Chris
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Feb 27, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear our team’s timely updates made your Kia Sportage service run smoothly. Thanks for sharing your positive experience. Jonathan Brown jonathan.brown@russdarrow.com

February 27, 2026

?? Excellent Excellent sales person very helpful , informative. Would highly recommend Riley to others. More

by BGARMS
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Feb 27, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad that Gildardo provided helpful, informative service when you purchased your new Kia. Thank you for recommending us to others. Enjoy your new Kia. Jonathan Brown jonathan.brown@russdarrow.com

February 26, 2026

Everything went smooth, Melissa was great. Would recommend this dealership for anyone looking to buy a car. More

by emilyweiss491
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Otapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear the process was effortless and that Melissa provided excellent service. We appreciate your recommendation and hope you enjoy your Kia. Jonathan Brown jonathan.brown@russdarrow.com

February 26, 2026

Everything was top notch and ran as smooth as a well-oiled locomotive. Two thumbs way up! More

by PAULKUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Russ Darrow Kia of Waukesha responded

Delighted to hear that your Seltos service ran seamlessly from start to finish. We appreciate you taking the time to highlight our smooth process. We look forward to helping keep your Kia running at its best. Jonathan Brown jonathan.brown@russdarrow.com

February 25, 2026

My sales person Dennis was a superstar and helped the whole process move smoothly. I can't say enough nice things about him. More

by S.MOORE
Recommend Dealer
Yes
Employees Worked With
Jonathan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Brown
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Feb 26, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star feedback. We’re glad our salesperson helped make your used Cadillac Escalade purchase seamless. Jonathan Brown jonathan.brown@russdarrow.com

February 21, 2026

My car was accidentally damaged during my service--without me having to ask for anything, they've completely taken care of the issue with minimum inconvenience to me. Completely professional More

by kgschel
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Stehr
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Feb 22, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad our team took care of the damage to your Kia Stinger without causing extra inconvenience. It’s rewarding to hear you found the entire service experience professional. Thank you for your continued trust. Jonathan Brown jonathan.brown@russdarrow.com

Feb 23, 2026 -

kgschel responded

I'd like to add on to this--mistakes happen, full stop. What matters is how people and organizations respond to them, and that is where this dealership is really outstanding: excellent people with top notch customer-focused skills. There's another Kia dealership close to my work that would be more convenient for me to use but I have no intention of going elsewhere, largely due to Katilyn Stehr. Whatever you are paying her, it probably should be more..

February 19, 2026

Not really comfortable with my Tesla Melissa told me my car charger worked it didn't. Replace low voltage battery light came on and she said they replaced it and come to find out they had the wrong battery More

by TOREYPHILIPS
Recommend Dealer
No
Employees Worked With
Melissa
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Feb 22, 2026 -

Russ Darrow Kia of Waukesha responded

Torey, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

February 18, 2026

The team of Hunter and Gil worked together well to get a deal done with me More

by HPINON
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Feb 18, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing your new Kia Telluride with us. We’re glad our team coordinated smoothly to finalize your deal. If you have any questions, please reach out to Gildardo. Jonathan Brown jonathan.brown@russdarrow.com

February 18, 2026

It was very unorganized with a lack of Communication. We were sitting in the waiting area with no idea what was going on for far too long, and it was evident the salesman and finance manager were not on More

by AKRUESEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jonathan Brown jonathan.brown@russdarrow.com

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