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Russ Darrow Kia of Waukesha
Waukesha, WI
1,426 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,426 reviews
May 10, 2025
Friendly and professional to deal with. Happy with the amount they gave me for a trade-in. Will continue to deal with Russ Darrow Happy with the amount they gave me for a trade-in. Will continue to deal with Russ Darrow More
by SCADUTO0
Verified CustomerEmployees Worked With
May 10, 2025
I was just in for some routine maintenance and Skyler was very pleasant to work with. very pleasant to work with. More
by footballmom5752
Employees Worked With
May 08, 2025
I have never, and I repeat, never, had a good experience at this dealership. If there was another nearby, I would most certainly patronize it. Finding out this dealership lied to me intentionally or perhaps at this dealership. If there was another nearby, I would most certainly patronize it. Finding out this dealership lied to me intentionally or perhaps accidentally about a part of Service was very disturbing. More
by rpalen
May 07, 2025
Dysfunctional organization. Poor communication with the customer and lack of meeting commitments. We spent way too much time sitting around waiting and then when we had questi Poor communication with the customer and lack of meeting commitments. We spent way too much time sitting around waiting and then when we had questions, it was nearly impossible to contact the person who we needed to talk to. Antiquated switchboard and no direct lines of communication. More
by michael
May 07, 2025
Great service, we got the car we were looking for, which is a hard to find/popular model. We didn't get anything pushed on us that we didn't want. is a hard to find/popular model. We didn't get anything pushed on us that we didn't want. More
by ARWHITE
May 06, 2025
Fantastic, friendly, and follow through is great. Invoice shows recommended service declined but never true. Invoice shows recommended service declined but never true. More
by MRAVET
May 05, 2025
I’ve gotten now three total vehicles from this dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It was very confusing dealing with so many different people. They started out astronomically high on the lease offer for a relatively cheap vehicle which was very off putting like my business wasn’t wanted. They had me test drive one Seltos with all the features, then told me to get the deal done I needed to switch vehicles which they tried to significantly downgrade the vehicle. Thankfully I caught this and was able to get a different Seltos that still had some of the features. I was under the impression that I was negotiating for the vehicle I test drove. This was very deceptive. Then right when I was about to sign, the deal we talked about was for a three year lease and the salesman tried to change it last second to a four year lease. Again another very untrustworthy tactic that makes me concerned about practices there. We discussed a three year lease for 12,000 miles the whole time. I did not appreciate that at all. Then when signing the paperwork, the last person was very aggressive and insulting with his sales pitches for the add ons. I felt completely insulted by this process. More
by ANDREWKARAS285
May 05, 2025
The service staff is the reason that I continue with this dealership. Friendly, knowledgeable and helpful. dealership. Friendly, knowledgeable and helpful. More
by RCAMPOPAIN0
May 04, 2025
I came in to have a recall and two updates worked on. Katie was very helpful and explaining the updates and communicating the part to be ordered for the recall. She was very friendly and explained things Katie was very helpful and explaining the updates and communicating the part to be ordered for the recall. She was very friendly and explained things thoroughly. More
by as76
Employees Worked With
Kaitie
May 02, 2025
Comfortable, questions answered, was not pushed to get something I was not interested in. Dennis made me feel so calm during my very first car purchasing time something I was not interested in. Dennis made me feel so calm during my very first car purchasing time More
by BBSPOKE1017
