Russ Darrow Kia of Waukesha

Relaxing, wonderful experience! We found this Kia dealership and Dennis Cardinal a most positive experience. We came back to him on 3 occasions simply because he respected our intell We found this Kia dealership and Dennis Cardinal a most positive experience. We came back to him on 3 occasions simply because he respected our intelligence and answered all questions honestly. From visit one to final purchase it went smoothly and we were given time to speak in private. There is nothing worse then a salesman who treats you like you are 5 years old. Dennis was the ultimate salesman, it was a pleasure doing business with him. More

Service Expectations Met The service was as expected with professional and in a timely manner. Provide feedback that gave us options if additional service was needed and wante The service was as expected with professional and in a timely manner. Provide feedback that gave us options if additional service was needed and wanted. Felt that the information was honest and accurate. More

Great service! I bought my Kia at this dealership and always have great service for the two years of owning my car. Desmond is prompt, and professional who goes abov I bought my Kia at this dealership and always have great service for the two years of owning my car. Desmond is prompt, and professional who goes above and beyond for his customers. More

Great service Luyang was very helpful. I had many questions and he took the time to answer all of them. I would recommend him and I really appreciate all the help. Luyang was very helpful. I had many questions and he took the time to answer all of them. I would recommend him and I really appreciate all the help. More

2019 2.0 We bought a Sorento 1.0 in August of 2018, then it was totaled 6 months later when a driver ran a red light. We were happy with 1.0, pleased with how We bought a Sorento 1.0 in August of 2018, then it was totaled 6 months later when a driver ran a red light. We were happy with 1.0, pleased with how it lived up to it's safety rating, and immediately started looking for 2.0. Rebates were good on the 6 cylinder, allowing up to get the vehicle we really wanted. Russ Darrow Kia Waukesha had exactly what we wanted, and worked with us as we went through the insurance replacement process. Ken, Michael, and Brandon were extremely knowledgeable and personable! Only two small issues - our e-mails went to a junk folder, so there was a "next step" delay, and they really wanted us to take delivery by month end even though the first of the month was better timing for us. More

Awesome customer service!!!! Wally is such a wonderful person to work with as well as Michael. Wally took us on a test drive and was wonderful with explaining the featyres of th Wally is such a wonderful person to work with as well as Michael. Wally took us on a test drive and was wonderful with explaining the featyres of the car, what was happening with our current end of lease for our Minivan. He went above and beyond to help us get into a new vehicle and a great price on our lease. The whole sales team are a joy to work with. Wally and Michael are the most polite and respectful and polite salesmen. I am proud to be a contuing KIA customer and owner. More

Excellent service Service adviser and tech were great in providing service and explanations regarding my 2015 Kia Soul. I will return for service at this location in t Service adviser and tech were great in providing service and explanations regarding my 2015 Kia Soul. I will return for service at this location in the new future. More

Everyone is always helpful I use Russ Darrow Kia Waukesha as I’m always treated with a smile. Everyone there is always courteous. I love that they wash my car when the service I use Russ Darrow Kia Waukesha as I’m always treated with a smile. Everyone there is always courteous. I love that they wash my car when the service is complete. More

Always great I always love going to get my car serviced. It is done in a timely manner and they make sure to take care of everything. I always love going to get my car serviced. It is done in a timely manner and they make sure to take care of everything. More

Recall work. Team member was able to respond to all my questions. Polite and courteous. Overall it was a good experience. Asked to perform cabin filter check but t Team member was able to respond to all my questions. Polite and courteous. Overall it was a good experience. Asked to perform cabin filter check but this was something I was able to do and didn’t prior to get the business. Thanks More