Russ Darrow Kia of Waukesha

Great service Salesman was friendly and very helpful. Made transaction easy . Would definitely recommend. Same goes for the people in the finance department. I wa Salesman was friendly and very helpful. Made transaction easy . Would definitely recommend. Same goes for the people in the finance department. I was in and out in a timely matter. Thank you. More

Service department gets it done So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the p So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the purchase of the car). It's quick, it's easy, and everyone is on the ball. Desmond and Jonathan in the service department i know specifically are lovely. More

Very good experience!! Loved the car i got at the price I wanted along with a great salesman! Visited many other dealers before coming here and russ darrow kia was definitly Loved the car i got at the price I wanted along with a great salesman! Visited many other dealers before coming here and russ darrow kia was definitly where I had the best experience. More

Sold me a used vehicle that was not inspected I experienced several issues with the vehicle and one not more than 5 miles down the road. The second started to occur the next day. I am still in the I experienced several issues with the vehicle and one not more than 5 miles down the road. The second started to occur the next day. I am still in the process of finding a result to this issue but the response from the dealer so far has been less than lackluster. However, Dennis Cardinal, the person I purchased the vehicle from is a good salesman and is very knowledgeable. More

Exceeds Expectations I went in expecting to purchase a used vehicle or something I didn’t want. Kenney Crump changed that and took the time to give me all of my options. I I went in expecting to purchase a used vehicle or something I didn’t want. Kenney Crump changed that and took the time to give me all of my options. I ended up getting a car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Kenney Crump from Russ Darrow. It was worth the hour drive to get there from Madison, WI. More

Good Diagnostics and Servicing Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s pro Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s problem. Previously, I had my car at another Kia dealership for the same issue, but they weren’t able to identify the problem.. It was serious enough that had it gone without repairs, it could have been catastrophic. Thank you. More

Highly recommend this dealership My experience working with Dennis and Greg was nothing less than exceptional. The customer service that was displayed was beyond the norm. The effort My experience working with Dennis and Greg was nothing less than exceptional. The customer service that was displayed was beyond the norm. The effort put forth towards finding just the right car for our family was very appreciated. I look forward to referring this dealership to many of our friends and family. More

Unhappy I will need to return. I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just had. More

Great ServiceThe Sa The salesman was patient, kind, knowledgeable and presented many options in my car buying process. Overall, i received great customer service.I highl The salesman was patient, kind, knowledgeable and presented many options in my car buying process. Overall, i received great customer service.I highly recommend Russ Darrow. More

Dennis is great! Dennis did a great job helping us with our new Sorento! Definitely recommend him! Very easy to work with and he is not pushy, just a great guy who i Dennis did a great job helping us with our new Sorento! Definitely recommend him! Very easy to work with and he is not pushy, just a great guy who is very understanding! We also love our Sorento! We’ve had it since September now and I love it even more than the day we took it home! More