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Russ Darrow Kia of Waukesha
Waukesha, WI
1,274 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,274 reviews
July 03, 2020
This place and people are awesome! This was the first place that I stopped at to look for a new/used SUV. The service was awesome, everyone was super friendly and super easy to work wit This was the first place that I stopped at to look for a new/used SUV. The service was awesome, everyone was super friendly and super easy to work with when getting a good deal. This dealer will always be the first and only stop that I get vehicles from. My parents have bought from here multiple times and every time it has been perfect. More
by thsa789
Employees Worked With
Freddie Pate Sr
Helpful July 03, 2020
Second time leasing at Russ Darrow Kia! Wally was very helpful and went over everything about my new car. Great service all around. Thank you! helpful and went over everything about my new car. Great service all around. Thank you! More
by Gretchen
Employees Worked With
June 30, 2020
The service was excellent. Staff was very friendly and knowledgeable about the car. I would definitely recommend Russ Darrow and our sales associate. Thank you knowledgeable about the car. I would definitely recommend Russ Darrow and our sales associate. Thank you More
by brealopez76
June 29, 2020
Very helpful to find us the right car at a fair price. We bought 2 cars at this dealership in the same month and have no complaints. We bought 2 cars at this dealership in the same month and have no complaints. More
by Kstrehl39
June 27, 2020
I’m grateful for the 3 fellas who took care of me for my first time dealership experience... Keegan, Wally & Brandon... Thanks for being patient & working with me especially on Juneteenth day... first time dealership experience... Keegan, Wally & Brandon... Thanks for being patient & working with me especially on Juneteenth day... More
by Quantanqna
June 26, 2020
Helpful , on time Got me the financing I wanted. Clean store would recommend to people. Answered questions explain everything well made it easy to buy. store would recommend to people. Answered questions explain everything well made it easy to buy. More
by Nine_pars
Employees Worked With
Freddie pate , Brandon McGahee , Freddie Pate Sr
June 26, 2020
Dennis was awesome, he was upfront and honest and made our time at the dealership much more comfortable. He was great with my little one running around too. I would definitely recommend Kia in Waukesha to our time at the dealership much more comfortable. He was great with my little one running around too. I would definitely recommend Kia in Waukesha to purchase a vehicle! Every employee we encountered was very friendly. More
by brownskin247.al
Employees Worked With
June 25, 2020
It was an amazing first experience! Wally (Walter) was so nice & he was able to make the process very smooth for my parents & grandparents. It was such a memorable experience since this was my first car, he nice & he was able to make the process very smooth for my parents & grandparents. It was such a memorable experience since this was my first car, he was honest & didn’t let us buy until we had test drove it! I would definitely come back & recommend this place for others :) More
by ashlieh
Employees Worked With
June 24, 2020
This was by far the best car buying experience I’ve ever had! I never felt pressured or uncomfortable! Dennis was very easy to work with. had! I never felt pressured or uncomfortable! Dennis was very easy to work with. More
by Laura
June 23, 2020
Had a great no pressure and pleasant experience. Wally our salesman was great! Very friendly and easy to talk to. My first car didnt make the cut but between Wally and Brandon we found a better and newe our salesman was great! Very friendly and easy to talk to. My first car didnt make the cut but between Wally and Brandon we found a better and newer car than what I was orginally looking at. The finance team worked very hard to get me into the car the same day, and I appriciate it very much. Keegan made the paperwork easy to understand and a breeze to go thru late in the evening. Overall I am very pleased and would return if and when I need another car. More
by brianwkier
