Russ Darrow Kia of Waukesha

Always a pleasant experience. Easy to work with and keep me well informed. Thank you Easy to work with and keep me well informed. Thank you More

In writing class they say you need to start with something that grabs the reader's attention, so without any further ado: imagine a man with an Italian-New Jersey accent yelling at you "lemme tell y something that grabs the reader's attention, so without any further ado: imagine a man with an Italian-New Jersey accent yelling at you "lemme tell you a little bit about this xxxxer ehh. You wouldn't believe the way he treated me" You the reader might wanna sit down, shut up, and strap in because this is a crazy story. Brody hands down, on God has been the best salesman I have ever dealt with. And I've been around the block with these kinda guys. I was interested in getting a K5 and from the very beginning, he helped me compare the differences between the trims and packages. I really appreciate that he didn't pressure me hard into looking at different models. In the past other dealerships had a hard time understanding that when I say I want a 4-door sedan, it means I want a 4-door sedan. After I picked out the trim we took one for a test drive and I was allowed to run free like an uncollared dog in the park. I let that puppy roar wild. Not even 5 minutes into the drive I was sold on the car. He pointed out all the features, was able to answer all of my questions, and most importantly was kind and polite during the whole process. Now, this is the part that nobody likes - pricing. Unfortunately in my circumstance, there were a couple of tables flipped and punches thrown. I'll be honest and say I might have been stepping past boundaries by asking for a lot but Brody really did help me out in this part. He even stayed after hours to make this deal. After the dust settled and we came to an agreement there were hugs all around. I couldn't have driven away in my brand new car any happier! In conclusion, if Brody ever needed a kidney I'd volunteer as tribute. I give this man 100 thumbs up, golden stars all around, and a hallelujah! If yall are in the market for the best looking xxxxx wagons come on down to russ darrow kia of waukesha and take a look around. You know you'll be in good hands when you see that shiny white smile of brodey's More

Wally is so helpful and so is everyone else. They take time to see what you like and work with you. They take time to see what you like and work with you. More

No video or details of the inspection was provided after an oil change and inspection was completed an oil change and inspection was completed More

We Had scheduled the appointment during the week for Saturday at 10 for a tire rotation and to replace a defective wireless charger that was under warranty. We get there and he tells us he'll let us kno Saturday at 10 for a tire rotation and to replace a defective wireless charger that was under warranty. We get there and he tells us he'll let us know how much it will be, we told him it should be free because we purchased an extended warranty that included the tire rotation, he then proceeds to tell us he can't find it in the system and he had to wait till Caleb got off the phone to figure out what he was doing wrong that he couldn't find it, then the service gentleman comes out saying that the mechanic will not be able to get to the car til later. It wouldn't be done til after 3 pm that was unacceptable We had an appointment so now we have to figure out another day where it can be brought back so the work that needs to be done gets done. Not fair or right in my eyes. Im not very happy with Russ Darrow right now. More

Took way, way, way too long to lease a car (9:30 to 3 pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. More

I’m so grateful to the good people at Russ Darrow Kia of Waukesha. They helped me get into the exact car I wanted. Brody, our salesman, was fantastic. Friendly, courteous, and kept us well informed througho Waukesha. They helped me get into the exact car I wanted. Brody, our salesman, was fantastic. Friendly, courteous, and kept us well informed throughout the whole process. Thank you Brody!!!! And thank you to the rest of your team!! More

Very helpful and made sure we were taken care of! We are very happy with our new car. We are very happy with our new car. More

I love my EV6 and did get a great deal. I needed to be very specific about my expectations and with prompting was able to get them all met. This dealership can and will work with you but ma I needed to be very specific about my expectations and with prompting was able to get them all met. This dealership can and will work with you but make sure to get it in writing to ensure there is follow through. More

Poor experience. salesman was nice, but not upfront about everything about the car. What’s not upfront about everything that was done of their service to the car. salesman was nice, but not upfront about everything about the car. What’s not upfront about everything that was done of their service to the car. More