Russ Darrow Kia of Wauwatosa - Service Center

Thank you! Extremely helpful and friendly. They gave me updates often, and explained the issues with my car, as well as options for the repair. updates often, and explained the issues with my car, as well as options for the repair. More

Everything went very well, pick-up and drop-off service was the best. I don’t remember the service person name but he was good. was the best. I don’t remember the service person name but he was good. More

Excellent customer service! I was greeted promptly by Ryan. After a pleasantly short wait time for my oil change, Ryan went over recommendations for further service and took me to my beautiful clean car Ryan. After a pleasantly short wait time for my oil change, Ryan went over recommendations for further service and took me to my beautiful clean car. More

Jerome always helps me everytime i come in the dealership. Hes always in my best interest! I highly recommend him to anyone that is looking for a vehicle or a service in the dealership. dealership. Hes always in my best interest! I highly recommend him to anyone that is looking for a vehicle or a service in the dealership. More

I just had to be sure the last review went threw. This was a wonderful experience. My high amount of appreciation for the customer service is above the roof. was a wonderful experience. My high amount of appreciation for the customer service is above the roof. More

Jerome Smith & Steve Perkins did an exceptional job helping me when I came into the store. They were knowledgeable when asked any question. I had an AWESOME experience. I would recommend them for any helping me when I came into the store. They were knowledgeable when asked any question. I had an AWESOME experience. I would recommend them for any future endeavors. More

Jerome is a knowledgeable, professional salesman. He is very kind and listened to my wants and needs. I would recommend Jerome to all my friends and family for his great service. very kind and listened to my wants and needs. I would recommend Jerome to all my friends and family for his great service. More

I can’t into the dealer with concerns about two noises my 2016 Kia forte was making. I made a appointment over the phone 1. My engine is making a loud ticking noise I can hear from inside the car. 2. A whist 2016 Kia forte was making. I made a appointment over the phone 1. My engine is making a loud ticking noise I can hear from inside the car. 2. A whistling type noise when I step on the gas pedal and accelerate. Ryan told me the noise from the engine is normal he listened to it. The only other noise they can hear is from my tires when I accelerate on the gas. I get my paper work and there is nothing in there about them looking at my engine being checked. I called the store and spoke to Ryan and asked why is there not paperwork on my engine being checked. He told me because it was a conversation we had. I told him I want documentation saying that the noise you hear is normal for my Engine. So this is very frustrating because now I have to make a second trip to the store and he’s going to look at my engine again so I can get proper documentation this should’ve been done the first visit. Ryan was nice when he spoke to me and very pleasant however I feel like I was just rushed through. I also asked what maintenance my car needs it’s at 42,000 miles he told me he would let me know and that never happened either. More

Very professional and gave me a detailed insights on my car and its condition, I look forward to my next service visit knowing I will be greatly taken care of. car and its condition, I look forward to my next service visit knowing I will be greatly taken care of. More

Thank you for keeping me updated on the status of my car. Thank you for being persistent on my check engine light. You went above and beyond. Thank you for being persistent on my check engine light. You went above and beyond. More