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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
372 Reviews

372 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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March 11, 2025

The whole place is very clean and neat. All of the employees are nice and helpful. More

by hmlunchladi
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
Mar 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything Sarena or our team can assist you with in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

March 10, 2025

Go look at my google review. There you will see my thoughts written in several paragraphs. More

by CNGOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

Went much quicker than I expected. Very pleased with that. I noticed my clock was way off when I was driving home. More

by mchertzberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

Steven is very welcoming and friendly at Russ Darrow Kia. He helped me make a crucial decision on buying my current vehicle — the Kia EV9. He is a smiling face on the sales floor. He is kind, courteous, a More

by Erin Winkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Erin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

Just bought my truck I understand it was a used vehicle but I shouldn't of had to have the brakes installed on them and wasted another half of my day in travel time to bring the truck back down i was givin More

by SCHEHRJAMES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Russ Darrow Kia of Wauwatosa responded

Hello James: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

March 06, 2025

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. More

by feljon5751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

It has been very easy to schedule service for my vehicles through Russ Darrow. My vehicles have been serviced within the times promised. More

by SELWYNMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks, Selwyn, for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m More

by WILLIAMS.SHELBY83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 03, 2025

Why do you allow an employee to walk around with a boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to liste More

by ajmrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 03, 2025

Very prompt. Let me know how the car was moving through the process. I will be back. More

by DcJAMESII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

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