Russ Darrow Kia of Wauwatosa - Service Center

Customer service review The most best customer service I received from Dave and the Russ Darrow team I loved my experience and I am extremely satisfied with my visit today I The most best customer service I received from Dave and the Russ Darrow team I loved my experience and I am extremely satisfied with my visit today I will be back in the near future to receive this exceptional service. More

Oil change, cracked dashboard I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I spoke to Mike Perkins and he was rude. More

Always great service The airbag light came on so we got our Kia Sorento right in to Ryan our Service Advisor. He advised me there were some other bulletins for a couple of The airbag light came on so we got our Kia Sorento right in to Ryan our Service Advisor. He advised me there were some other bulletins for a couple of things we didnt even know about and let me know he would be taking care of that and airbag light. They had to order the part to fix the airbag but our Sorento was ready to go the next day ! More

New car I want to thank everyone that help me get a new car . They did a great job I get to drive off in a brand new car. I want to thank everyone that help me get a new car . They did a great job I get to drive off in a brand new car. More

It was great n fast It was great servie I received n I didn't have yo wait a long time April was awesome, I always get great service at the dealership. It was great servie I received n I didn't have yo wait a long time April was awesome, I always get great service at the dealership. More

Great customer service April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has b April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has been the nicest to me in the 14 years, a few others were nice but she was the nicest. More

Waited entirely too long for an oil cgabge Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was takin Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was taking so long. I was told that they couldn’t find me when the work was complete - even though I was sitting in their waiting area. They also called my cell phone ( which I had NOT given them the number for) but neglected to leave a message. Not happy with the waste of my time. I am assuming that the work was performed adequately, but the customer service was certainly subpar. This extended wait time for basic service has happened before. Unfortunately this is the closest dealership to me and the maintenance is prepaid under the terms of my lease, otherwise I would be going elsewhere for service. More

kia tosa review the man who helps me every time is so nice and i always enjoy talking to him!! both dave’s are great!!!! i love kia the man who helps me every time is so nice and i always enjoy talking to him!! both dave’s are great!!!! i love kia More

Excellent staff & expedient service. The staff was very friendly and helpful and went out of their way to make sure everything was taken care of. I am most impressed that they go out of The staff was very friendly and helpful and went out of their way to make sure everything was taken care of. I am most impressed that they go out of their way to make you feel very welcome & comfortable and I trust that they are being honest with people about their cars. More

Total Best Customer Service Staff is very professional, fast, efficient, and friendly. Took care of my hissing tire and oil change in no time. Keeping me updated every step of t Staff is very professional, fast, efficient, and friendly. Took care of my hissing tire and oil change in no time. Keeping me updated every step of the way. Cleanest service area I have ever seen. Nice to see smiling welcoming faces when you walk in. Have only had my Kia for 3mos and loving the service just as much as the sales dept! TOTAL BEST CUSTOMER SERVICE from all aspects. (Better than my Chevy dealership) More