Russ Darrow Kia of Wauwatosa - Service Center

The worst service possible. I needed to get my car in for service and was made to create an appointment via an automated service. I dropped it off the night before only to be to I needed to get my car in for service and was made to create an appointment via an automated service. I dropped it off the night before only to be told the next day that I didn’t have an appointment and that their automated service scheduler wasn’t working. Then they said they wouldn’t be able to provide an update until 2 days later. After I hadn’t heard anything, I called myself to get an update and they reported that they wouldn’t be able to look at it until 4 days from now. They also claimed they didn’t have any rental cars and that I’d have to pay for an enterprise car. I asked them if they’d be able to survive without a car from a Tuesday evening until the following Monday. I didn’t think so. More

They take the time to listen and the service department acts accordingly. The Service department did a wonderful job in servicing our KIA, except that the side view mirrors still squeak. acts accordingly. The Service department did a wonderful job in servicing our KIA, except that the side view mirrors still squeak. More

Took my Kia soul in for what I wanted to call a "vacation" inspection. I was taking the car on a two week road trip and wanted to be sure everything was in good shape. After talking with the servic "vacation" inspection. I was taking the car on a two week road trip and wanted to be sure everything was in good shape. After talking with the service writers I also purchased a oil change and tire balancing package. They were going to change the oil and balance my tires. Well I saw the oil change get done, but not so sure about the tire balancing. When I got home I noticed that all the wheels still had the original wheel weights, all dirty and crusty. I would have expected the old weights to be remove the wheels balance with new weights installed. Not really sure I received the service I paid for. Which also makes me wonder how good the inspection was. This is the second time I left this dealership with a bad feeling. I will not be back. More

This most recent experience at this dealership was wonderful. The representative that took care of me was helpful and professional. He treated me with respect and kindness. Much better than my previou wonderful. The representative that took care of me was helpful and professional. He treated me with respect and kindness. Much better than my previous visit. He also kept me informed on my car’s progress. I also appreciate the text messages for the appointment. Very happy with my visit. Thank you More

They are always courteous and pleasant friendly and gets you out at the specific time you out at the specific time More

They were very nice and efficient. My oil change was wonderful. The employees were kind as well My oil change was wonderful. The employees were kind as well More

Very friendly and informative. Service was great. Would recommend Russ Darrow to friends and family. Service was great. Would recommend Russ Darrow to friends and family. More

Very good experience. Greeted quickly and fast service despite a busy day. I’ll definitely return in the future. Greeted quickly and fast service despite a busy day. I’ll definitely return in the future. More

When ever I have any problems with my Kia they get the job done and friendly service. job done and friendly service. More

Every time I have taken my car to service dept they have very professional and helpful. very professional and helpful. More