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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
377 Reviews

377 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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January 14, 2025

Got an oil change next day my check engine came on let alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. More

by JT519340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

August 26, 2024

James made our car issue a priority. He had fabulous communication and was very helpful! More

by lauren.zomboracz
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Russ Darrow Kia of Wauwatosa responded

Russ Darrow Kia of Wauwatosa thanks you for the kind words. Our team is pleased to have been able to assist with your car issue and provide helpful communication – We appreciate your feedback!

September 20, 2023

I am giving this dealership five stars just for recognizing the talents and professionalism of Mr. Dino Black. Dino’s attention to details combined with his natural ability to align with customers More

by Bigappletv
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dino Black
August 30, 2023

Perfect appointment! ! Dino made sure the service department took great care of me!!! Great deal on tires & pick up time was on point too!! I love my new Cooper tires!!! More

by leslie3176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Black
August 04, 2023

Went in for a recall for my forte, my car was broken into while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new ga More

by aaron.sweeney622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy cruze
June 25, 2023

I like t because he explained to you that you understand and tell you what's wrong with your car . More

by dellarussell597
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Berthelette, STEVEN A GARNER
August 19, 2022

The worst service possible. I needed to get my car in for service and was made to create an appointment via an automated service. I dropped it off the night before only to be to More

by sarahfelber4
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Serena
July 08, 2022

They take the time to listen and the service department acts accordingly. The Service department did a wonderful job in servicing our KIA, except that the side view mirrors still squeak. More

by Mikbor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher MCMullen
June 11, 2022

Took my Kia soul in for what I wanted to call a "vacation" inspection. I was taking the car on a two week road trip and wanted to be sure everything was in good shape. After talking with the servic More

by Randy B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
June 09, 2022

This most recent experience at this dealership was wonderful. The representative that took care of me was helpful and professional. He treated me with respect and kindness. Much better than my previou More

by Marybm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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