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Russ Darrow Kia of Wauwatosa - Service Center
Wauwatosa, WI
462 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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462 Reviews of Russ Darrow Kia of Wauwatosa - Service Center
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August 25, 2025
The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when we bought it and have nxylon put on the exterior only to get to our appointment and be told they had no xylon. Haven't had any in weeks. More
by BRAEMER
Verified Customer
August 22, 2025
Was busy multi-tasking while attempting to train a new employee. Was still considerate and accommodating and easy to work with. employee. Was still considerate and accommodating and easy to work with. More
by shanojash629
Employees Worked With
August 21, 2025
Everyone I was in contact with was very welcoming and attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with a video showing what was done to my vehicle. The estimated wait time was accurate. I was overall very satisfied with the service. Just one question: is it customary to leave the paper hang tag and floor protector in the vehicle after service? I do not recall the paper floor mat being left in the past. More
by NOONE2
August 21, 2025
Great staff, thanks a million -six seven eight nine ten eleven twelve thirteen fourteen fifteen eleven twelve thirteen fourteen fifteen More
by J_LOPINA
Employees Worked With
August 21, 2025
2nd oil change, no tire rotation due to them not having a part for tires part for tires More
by CWILDEMAN96
Employees Worked With
August 19, 2025
They forgot to take the paper and plastic out of my car when they were done and they were behind with there appointments . when they were done and they were behind with there appointments . More
by GMANGAN1961
August 18, 2025
This was my second time there. It took 2 hours just for an oil change. The first time, they did a lot more work and it only took an hour—and they explained everything to me along t It took 2 hours just for an oil change. The first time, they did a lot more work and it only took an hour—and they explained everything to me along the way. This time, I was just left waiting with no updates. More
by APCLEITE
August 18, 2025
While I think it’s a great service center, I feel the prices are starting to get too high and I am considering shopping around for basic oil change maintenance. prices are starting to get too high and I am considering shopping around for basic oil change maintenance. More
by Tonja.thompson71
Employees Worked With
Chris
August 17, 2025
Connor from the service center is very nice and helpful. He shows compassion and does a great job of returning calls and following up in the message app. I came in for service back in March, issues continue He shows compassion and does a great job of returning calls and following up in the message app. I came in for service back in March, issues continued. Problems with the vehicle are becoming larger and more complex. I haven’t had my original vehicle since. More
by Dee Davis
August 17, 2025
Love Kia Tosa always friendly people and they do a great job with Customer Service job with Customer Service More
by askd63
