Russ Darrow Kia of Wauwatosa - Service Center

The service was great and no complications what so ever. The gentlemen that took care of me writing up my order was very nice and pleasant. The gentlemen that took care of me writing up my order was very nice and pleasant. More

Erin was professional, knowledgeable, kind and helpful. He went out of his way to help wi my concerns and I appreciate that very much. Thanks He went out of his way to help wi my concerns and I appreciate that very much. Thanks More

Ian was great, and personable. I had no idea what my car needed and he helped me without screwing me over. I’ll definitely be back needed and he helped me without screwing me over. I’ll definitely be back More

Everything was fine as usual, but just wondering why there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not reall there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not really a problem, but that never happened there before. More

It took an hour and ten minutes for a oil change and tire rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechan rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechanic to not change ANY of the car's settings. He put it in the notes and highlighted them. When the car was done he assured me that none of the settings were changed. Setting number 1 that was changed- the seat- I couldn't get in the car because the seat was moved up and the tilt was moved upright. Setting 2- the auto headlights- they were turned off. Setting 3- the radio- it was turned off. I know these might seem like minor things but they add up to irritation. Especially when I expressly noted it ahead of time to give them the opportunity to make me happy. Instead, like every time I have come here for service, some of the settings were changed. I also understand that the seat might have to be moved to safely drive it for someone shorter. But at least put it back close to where it was. It's so simple. More

This service Dept works really hard to make sure you get quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. More

Ryan has been so helpful in fixing a recurrent problem with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. More

Ryan was very pleasant he greeted me he told me it would be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia More

The people there are friendly and they make sure you are please with service. When, I decide to get a new car ghats the place. please with service. When, I decide to get a new car ghats the place. More

Oil change done, was told car was vacuumed and car wash, car was NOT vacuumed out, disappointed.car usually vacuumed upon arrival, but not done car was NOT vacuumed out, disappointed.car usually vacuumed upon arrival, but not done More