Russ Darrow Kia of Wauwatosa - Service Center

Edward Porter is very attentive to his customers, trying to ensure all needs are addressed. to ensure all needs are addressed. More

Staff was great! Friendly, knowledgeable, efficient, timely service. Even had snacks! Lyft drivers provided too! Would def refer this company!! Friendly, knowledgeable, efficient, timely service. Even had snacks! Lyft drivers provided too! Would def refer this company!! More

The wait wasn’t too bad. Waited a while for the car wash after service was done. Waited a while for the car wash after service was done. More

Great and fast oil change experience! Very kind and attentive staff! Afterwards conversation very informative! Very pleasant experience! Very kind and attentive staff! Afterwards conversation very informative! Very pleasant experience! More

Very helpful. Attending to all our needs quickly and efficiently. Connor is a great guy to work with. Attending to all our needs quickly and efficiently. Connor is a great guy to work with. More

I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate. More

I raised my voice just a little wasn't screaming at him at all until the police came and want to grab me. I didn't threaten him at all and he called the police on me. Which was very humiliating and embarra at all until the police came and want to grab me. I didn't threaten him at all and he called the police on me. Which was very humiliating and embarrassing.Your Gm Matt did this to me. I will never ever!!! purchase another car 🚗 there again I been with Russ Darrow since 2013 i would purchase a car every 2-3years I've spent at least $300,000 dollars at Russ Darrow Kia of Wauwatosa More

My repair was delayed due to warranty and parts delivery so my rental vehicle which was an incredible Telluride, was with me longer than anticipated, much longer, but the Service Manager made it right with so my rental vehicle which was an incredible Telluride, was with me longer than anticipated, much longer, but the Service Manager made it right with a very reasonable charge and my vehicle is running great More

Great, fast, very polite service representative and keeping me informed all the time, answering all my questions with professionalism answers keeping me informed all the time, answering all my questions with professionalism answers More

Thay did not have oil filter. 3+ hour oil change is ridiculous. 2week scheduled time 3+ hour oil change is ridiculous. 2week scheduled time More