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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
955 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 955 reviews

June 07, 2025

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee More

by SARAH.R.EBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karrar Musa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Jun 07, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

June 07, 2025

The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! More

by ashley.curtin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

June 06, 2025

Overall, the dealership is on par with others. Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. T More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karrar Musa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

June 06, 2025

Excellent service, excellent sales and work very hard to meet me at our price. Very happy with the car More

by thompson.judy77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaunte ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karrar Musa
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

June 05, 2025

Robyn was great. Feels like they kept adding on fees because it was my first time and I was an easy target. More

by JONAHWEYKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
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Jun 05, 2025 -

Russ Darrow Metro Mazda responded

Jonah, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

June 03, 2025

Service was good. No issues. Bruce was nice and up front with me. I would recommend More

by STEFFENT01850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Quick and personable service. They didn’t try selling me anything I didn’t eat. More

by KAUFMANNBRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Amazing The whole experience was amazing and great. The customer service was through the roof and the best service I had More

by KJ12USN
Recommend Dealer
Yes
Employees Worked With
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janea Anthony
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Jun 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Tim provided great customer service I will recommend family and friends! Fast and easy process! More

by LYSH.WARD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karrar Musa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Very pleasant experience, she always is welcoming and courteous. Oil change was quick and it s always great coming to your dealership More

by BDA.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

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