Russ Darrow Metro Mazda

Only hiccup was when I was signing the paperwork to have the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location. More

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a Saturday, to deliver the vehicle right to me with a full tank of gas and detailed WOW More

Very professional yet personable! Made buying a new vehicle fun without the stress and got my payments to an acceptable amount! Shout out to Gwen and Milad for putting me in the car o Made buying a new vehicle fun without the stress and got my payments to an acceptable amount! Shout out to Gwen and Milad for putting me in the car of my dreams without making me sweat and going above and beyond the entire process! More

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is great at getting over on deals to make them money! But they suck at being able to fix what they did! Sold me a truck with a broken windshield and told me i still had to keep it they sealed it…red flag number 1! Scam artist dealership! More

Service was fast and convenient and I was in and out in 30 mins. The video inspection was a great feature as well to see exactly what was worked on. 30 mins. The video inspection was a great feature as well to see exactly what was worked on. More

Payton was fantastic to work with. I drove from Appleton to purchase this car for my daughter. I will certainly recommend Payton to anyone that I know who is interested in purchasing I drove from Appleton to purchase this car for my daughter. I will certainly recommend Payton to anyone that I know who is interested in purchasing a car! More

No resolution to my concerns with my key fob . No sense of urgency or care . She was watching tick tok videos while working. Displayed a lack of professionalism No sense of urgency or care . She was watching tick tok videos while working. Displayed a lack of professionalism More

Tim Scott was great. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. More

My experience was a 10/10 it couldn’t have went any better. Janea and Gwen did not stop until I was satisfied and I appreciate them so much for that. I got one of my Christmas gift early thanks to them better. Janea and Gwen did not stop until I was satisfied and I appreciate them so much for that. I got one of my Christmas gift early thanks to them! More