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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,181 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,181 reviews

April 02, 2026

As always the service team is great. And service happened quicker than anticipated. I’ll never be a fan of the extra 3% for using a credit card though. More

by mlsgoody122
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel’s name is listed, but my tech in the video was Jose. Not sure that they are the same person. If they’re not the same, give five stars to Jose.
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Apr 03, 2026 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Landon, Miguel, and Jose delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 01, 2026

the whole process was quick and easy. all my questions were answered. Great experience from start to finish More

by ABERS20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Russ Darrow Metro Mazda responded

Thanks for sharing your feedback on your new Mazda CX-5. We’re glad we could answer your questions and keep the process quick and easy. Enjoy your CX-5 and safe travels! Jalen Moore jalen.moore@russdarrow.com

March 31, 2026

I enjoy bringing my car here for service. They have a nice waiting room and always make good recommendations for what will help keep my Mazda running smoothly. More

by kotar.express
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2026 -

Russ Darrow Metro Mazda responded

It’s wonderful to know you enjoy our waiting room and find our service recommendations helpful. Keeping your Mazda3 running smoothly is important to us, and we appreciate you trusting us for your maintenance needs. Thanks for the five-star rating! Jalen Moore jalen.moore@russdarrow.com

March 30, 2026

Outstanding and very pleasing to work with. Robyn is stellar and thrives to meet the needs we wanted for our CX-50 More

by RAMSFAN_1993
Recommend Dealer
Yes
Employees Worked With
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Mar 30, 2026 -

Russ Darrow Metro Mazda responded

What a pleasure to read your review. It’s great to know our team delivered an outstanding experience and met your needs for your new Mazda CX-50. Gwen will be excited to hear how well things went and thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

March 28, 2026

Thank you to Bruce and the Mechanic who fixed my car issue. Very helpful and Bruce is always there to assist me. More

by ALLEN_FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2026 -

Russ Darrow Metro Mazda responded

It’s great to hear Bruce and our mechanic could help resolve the issue with your Mazda CX-3. We’re glad Bruce is always ready to assist whenever you need support. Thank you for sharing your experience! Jalen Moore jalen.moore@russdarrow.com

March 26, 2026

I had the most outstanding experience working with Robyn O. She's very attentive, knowledgeable, and very efficient! I'd highly recommend this store and this sales person. 5 stars is not enough she deserves More

by tscott45
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Russ Darrow Metro Mazda responded

How great to hear about your outstanding experience with Robyn! We’re delighted she provided such attentive and efficient support during your new Mazda CX-50 purchase. Enjoy every drive, and we appreciate your recommendation! Jalen Moore jalen.moore@russdarrow.com

March 26, 2026

Excellent customer service would return to for future purchases. Listened to my needs and wants and delivered us an outstanding vehicle More

by michelle.sellinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Smelis
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Mar 27, 2026 -

Russ Darrow Metro Mazda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

March 25, 2026

Mr Gonzalez was very helpful and courteous, and even went back and made sure an extra fix I had requested (the rear window wiper) was taken care of. More

by PETERGRFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Russ Darrow Metro Mazda responded

Peter, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Victor met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

March 24, 2026

Courteous service and all the pertinent details provided. Once Victor realized that acquiring the needed parts would take longer than expected, he quickly put me in a loaner vehicle that allowed me to meet m More

by MJOLITZ
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Perez-Gonzales
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Mar 25, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your experience and noting the courteous service and detailed information. We’re glad Victor arranged a loaner Chevrolet so you could stay on schedule while parts were on order. We appreciate your feedback and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

March 21, 2026

Friendly and efficient. Procedure clearly explained. Being able to get a carwash after a nice feature. More

by caprah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re glad our team provided friendly, efficient service and a clear explanation of each step. It’s great to hear the car wash after your Mazda CX-30 feature added extra convenience. Jalen Moore jalen.moore@russdarrow.com

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