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Russ Darrow Mitsubishi
Waukesha, WI
693 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 693 reviews
January 22, 2026
All went well, until had to wait three hours in that uncomfortable waiting area and your phone charger station Sucks!! It's broke, 3 hours to get my tires done uncomfortable waiting area and your phone charger station Sucks!! It's broke, 3 hours to get my tires done More
by JUSTSAILIN65
Verified Customer
January 21, 2026
Pushy on extended services. Never disclosed that there was one key fob and service ended there Never disclosed that there was one key fob and service ended there More
by MILES11
January 18, 2026
Great customer service as always! On Monday, Jan 12, my Tire Pressure Light came on while driving to work. I knew cold temps could affect the pressure, so I wasn't too concerned. When On Monday, Jan 12, my Tire Pressure Light came on while driving to work. I knew cold temps could affect the pressure, so I wasn't too concerned. When I got back in the car to leave, the light was still on. I called to see if it was possible if someone could look at the tire. I wanted make sure there wasn't something in the tire. They were able to get me in on short notice, which I called on Tuesday & made an appointment for Friday for a Oil Change. From my service advisors Nabeel & Grant to Justin my service technician, nothing but great customer service. Grant & Justin both answered a few of my questions that l had. I've always had great customer service. The staff at RD Mits are very friendly, caring, knowledgeable & treat you like family. They even have asked me how l & my Eclispe Cross were doing while l was waiting for my car to get done. I know dealerships can be more expensive, but I'll continue to come back because of the outstanding customer service. More
by Ditto
January 17, 2026
Great service as usual. Staff & the service department are very friendly, knowledgeable & treat you like family. My Service Tech Justin is amazing. Staff & the service department are very friendly, knowledgeable & treat you like family. My Service Tech Justin is amazing. More
by Ditto
January 16, 2026
Great mechanics. Their knowledge of dealing with my car issues was on the spot! I couldn’t ask for more! Their knowledge of dealing with my car issues was on the spot! I couldn’t ask for more! More
by Pastorwarnecke56
January 07, 2026
Good customer service, friendly knowledgeable employees, explained everything very well and gave options. Everything went very smooth. explained everything very well and gave options. Everything went very smooth. More
by DIA_VERDE
January 03, 2026
Sales manager changed the price after we negotiated didn’t find out until after they already took my down payment didn’t find out until after they already took my down payment More
by B0RAD6
December 28, 2025
They did a thorough check in a timely manner They did a thorough check in a timely manner. The video is a plus because you get to see the actual service given thorough check in a timely manner. The video is a plus because you get to see the actual service given More
by D_GILMORE324
December 27, 2025
One of our best experiences we have had at a car dealer. Josh the car salesman was wonderful. Josh the car salesman was wonderful. More
by sassykat20052005
December 23, 2025
My routine maintenance light was not reset. Other than that everything was great, thank ypu. Other than that everything was great, thank ypu. More
by CASEY61
