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Russ Darrow Mitsubishi

Waukesha, WI

4.5
536 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 536 reviews

November 04, 2021

Rob in finance was informative and efficient. Brandon made sure we got quick service. Everybody was very professional and friendly. More

by lsinitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zillmer, Brandon Sagan
Nov 05, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your review! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon!

October 30, 2021

I went for a tire rotation and oil change. Everyone was very nice and helpful;) More

by knischke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank You for taking the time to leave a review for us at Russ Darrow Mitsubishi, We appreciate you and your business.

October 29, 2021

You cannot believe what they say, they actually tried to tell me that my car had a bad muffler bearing. Can you believe that? Then also the return policy on cars the three day/72 hours, is also not true, th More

by Troy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Dickerson, Brandon Sagan
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for writing this review, Troy. Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this issue. If you have any more questions please contact us at 262-506-3150.

October 29, 2021

I really impressed with the improvement in the service and costumer service they had, I have been a costumer of of them since I moved here in sep 2020 and I can see the 180 degree turn on those 2 points, More

by Ppchakal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon!

October 12, 2021

Rob is such an amazing sales person, kind , good attitude and very helpful and he got me the truck I always wanted. He always helps as best as he can to make sure customers leave out with something off the l More

by Lexiilynn32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Henderson
Oct 12, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

October 08, 2021

I’ve been very stressed about buying a new car since my wreck and they made it very easy for me! More

by klemkebrianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh- finance manager! , Sean Sutton, Brandon Sagan
Oct 08, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are happy to hear you had a great experience with us. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. Listening to your wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

October 05, 2021

I went to look at the explorer and Rob met me right away. Answered a few questions and with the help of Sean and Brandon I was in and out of there. More

by Aturner111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Sutton, Brandon Sagan
Oct 05, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

October 05, 2021

Dealership is good, but Rigo and Brandon are PHENOMENAL. Truly miracle workers when it comes to ability to get the vehicle you are looking for, and appropriate financing that one can afford in almost any fi More

by tmlaali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Maker Rigo could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon

September 20, 2021

This dealership is always very busy, and the wait time is never what was quoted. They always try to sell you something. I was told that the reason it was taking so long to process my paperwork was because Ma More

by juliewisconsin2018
Friendliness
Recommend Dealer
No
Employees Worked With
Marvin G Garrison
Sep 21, 2021 -

Russ Darrow Mitsubishi responded

We would like to extend our apology regarding the recent issue with your visit. This is not the standard we hold for our customer experience and your visit should not have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please call us at 262-506-3150, we'd love to find a solution that works for you!

September 17, 2021

Great service. Great dealership. Been very pleased with Mitsubishi Waukesha. Recommended them to family and friends. More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sutton, Jesse Dickerson, Marvin G Garrison, Brandon Sagan
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